Heidi Martinez
Alexandria,VA
Summary
Bachelor of Arts degree in Political Science, with prior academic studies in Criminology, providing a solid understanding of legal systems, laws, public policies, and criminal justice. Strong skills in Microsoft, research analysis, and communication built through coursework and customer service experience. Seeking to grow professionally in law and policy work in a team-oriented environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Wild Side Smoke Shop
Blacksburg, USA
11.2024 - 05.2025
- Maintained accurate records of transactions and inventory in a regulated environment.
- Provided professional customer service while complying with company policies and applicable state and federal regulations.
- Maintained compliance with age restriction laws and verification procedures.
- Assisted with daily operational tasks and collaborated with team members to maintain orderly operations.
- Demonstrated reliability, attention to detail, and discretion when handling sensitive transactions.
Host
World of Beer
Miramar, USA
10.2022 - 12.2022
- Served as the primary point of contact for guests, maintaining a professional demeanor.
- Managed guest flow and seating arrangements in a fast-paced environment.
- Communicated clearly and effectively with customers and staff to address concerns.
- Demonstrated strong organizational and multitasking skills under pressure.
Student Employee
Federal Work Study
Miami Shores, USA
09.2021 - 11.2022
- Managed and updated confidential student records in accordance with privacy requirements.
- Organized, filed, and retrieved documents accurately and efficiently.
- Answered and directed phone calls to appropriate offices in a professional manner.
- Provided general administrative and support to office staff.
Education
BA - Political Science
Virginia Polytechnic Institute And State University
Blacksburg, VA05.2025
Major - Criminology
University of Miami
Miami Shores, FL12.2022
Skills
- Microsoft Office Suite
- Adobe Acrobat
- Research proficiency
- Critical thinking & analytical reasoning
Languages
English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Professional
Timeline
Sales Associate
Wild Side Smoke Shop
11.2024 - 05.2025
Host
World of Beer
10.2022 - 12.2022
Student Employee
Federal Work Study
09.2021 - 11.2022
BA - Political Science
Virginia Polytechnic Institute And State University
Major - Criminology
University of Miami