Heidi Newberry
Newport
Summary
Dynamic and dedicated professional with extensive experience in customer service at Sunset Family Fitness. Recognized for exceptional guest relations and attention to detail, I excel in creating welcoming environments and resolving complex issues. Proficient in managing appointments and transactions, I consistently deliver outstanding service and maintain high standards of professionalism.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Sunset Family Fitness
06.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Opened/Closed facility at times by myself.
Cashier/Kitchen Prep Cook
Bud's R.V. and Grocery
05.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Prepared food orders as necessary for breakfast and lunch menus.
- Washed Dishes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waitress/Kitchen Help
Grandma's Corner Restaurant
10.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Prepared food items for patrons and maintained ingredients and condiments as fresh as possible.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Barista/Waitress
Pacific Way Cafe
08.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
BBA - Computer And Information Systems
Oregon Coast Community College
Newport, Oregon04-1992
High School Diploma -
Toledo High School
Toledo, OR06-1983
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Guest relations
- Complex Problem-solving
- Customer assistance and interaction
- Greeting and seating clients
- Excellent skills at waitressing
- Excellent Barista skills
- Management Experience
Timeline
Front Desk Receptionist
Sunset Family Fitness
06.2023 - 11.2024
Cashier/Kitchen Prep Cook
Bud's R.V. and Grocery
05.2022 - 05.2023
Waitress/Kitchen Help
Grandma's Corner Restaurant
10.2021 - 03.2022
Barista/Waitress
Pacific Way Cafe
08.2021 - 01.2022
BBA - Computer And Information Systems
Oregon Coast Community College
High School Diploma -
Toledo High School
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