Heidi Parrish
UPMC Pittsburgh
BELLINGHAM,WA
1
Certification
27
years of professional experience
Experienced Epic-certified consultant with 16 years in healthcare and 14 years in healthcare IT. Specializes in MST build and implementation, successfully transitioning over 300 locations from paper and various EMRs to Epic. With over 12 years in EMR training and upgrades, has effectively supported organizations in optimizing their Epic systems.
Work History
Training Manager-Resource Scheduling and Hardware Acquisition
1 Year 5 Months- Administrator for Robin Room Scheduling Software
- Responsible for Hardware Counts and Ordering for over 400 locations
- Reported daily statistics to leadership to inform decision-making
- Provided end-user training and assistance to enhance user proficiency with systems
- Conducted hardware counts and ordered supplies for over 400 locations.
- Lead for Training Follow Up Tracking
- Daily Reporting of Statistics to Leadership
- Worked as a contractor at New Resources Consulting
Principal Trainer Cadence and Prelude
9 Months- Led full MST rebuild for Cadence, enhancing system functionality and user experience.
- Mentor fellow Principal Trainers on MST Build and Mitosis
- Executed seasonal upgrade process
- Updated technical upgrade documents
- Mentored fellow Principal Trainers on MST build and mitosis, fostering knowledge sharing and skill development.
- Updated all curriculum to align with current training standards and best practices.
- Use of ServiceNow for curriculum and tip sheet storage as well as incident tracking
- Agile Planning; Stories, Tasks, Sprints, etc
- Worked as contractor for Planet Technology
Principal Trainer Cadence and Prelude
6 Months- Performed build and maintenance of MST systems to ensure smooth operations.
- Upgrade Documentation and Training
- Trained and mentored incoming FTE Principal Trainer to enhance onboarding and knowledge transfer
- Updated Cornerstone curriculum, videos, and sessions while monitoring transcripts for compliance and engagement
- Mentor users on Cornerstone usage
- Created library of tip sheets and user guides to support end users in effective platform utilization
- UPerform Document Upload and Library Build
- Organized agile planning activities to effectively manage project workflow.
- Engaged as a contractor with HIT Consulting to deliver targeted consulting solutions.
Super PT, Mitosis Guru and Go Live Training Lead
6 Months- Built all Learning Home Dashboards for all Applications
- Facilitated Cornerstone training sessions
- Developed Mitosis Guru resources
- Coordinated Go Live training activities
- On-Site Training Coordinator for Remote Training Locations
- Training of Research Coordinator Classes
- Testing Curriculum for Decision Trees
- Contract Role with Medix Consulting
- Served in contract role with Medix Consulting
- Taught PT’s how to log Content Management Tickets to Move Dashboards and Components
- Instructed PT’s on logging content management tickets to facilitate dashboard and component updates
- Monitored Enrollment Reports for all Training Locations
- Monitored Attendance and Transcripts
- Created Sessions and Assigned Trainers
- Created Process Documents for Future Guru
- Developed process documents to streamline future training for Mitosis Guru
- Streamlined processes to eliminate issues and ensure smooth training operations
- Assisted Security in Provisioning of Templates
- Dispatching Trainers for ATE Support
- Resolved help desk tickets via Ivanti software
Principal Trainer-Cadence and Special Projects
1 Year 7 Months- Epic CRM and Compass Rose - International Patient Project
- Two Upgrades for Cadence and Prelude-Curriculum, Training, Webinars, Employee Blog
- Flu Scheduling Process Updates for Epic and MyChart – Tip Sheets, QSG, Employee Blog
- Covid Booster Scheduling Updates for Epic and MyChart – Tip Sheets, QSG, Employee Blog
- In-Office Order Scheduling Updates - Tip Sheets, QSG, Employee Blog
- Welcome Curriculum and Tip Sheet Updates for Upgrade
- Wisdom Curriculum Updates
- In Basket- Combined all Tip Sheets into a Quick Start Guide and Updated based on Upgrade
- Covered for outgoing Cadence PT to maintain training continuity and support during transition
- Fulfilled contract role with HCTec Consulting, providing expertise and support.
- Conducted MST build for project requirements and specifications.
- Developed comprehensive curriculum to meet educational objectives and standards.
- Trained Employees-Remote
- Created and updated all mitosis spreadsheets to enhance data accessibility and accuracy
- Migrated employees from SalesForce to Epic to streamline workflow and improve data management
- Executed necessary updates for MST to ensure project alignment.
Principal Trainer
1 Year 4 Months- MST build for Cadence, Prelude and Referrals
- Collaborated with Optime and Beacon to train Seattle Cancer Care Alliance staff on system functionalities
- Completed credentialing process for trainers, ensuring compliance with standards.
- 100% Remote Training for all users
- Cornerstone: Event and Session Creation, Monitor Attendance
- Remote Command Center and Ticketing (CA Service Desk Manager)
- Mitosis Guru for Training Team
- LHD Build and Training
- Decision Tree Training for Call Center and Ambulatory Clinics
- Contract Role with Pivot Point Consulting
- Developed curriculum for upgrade training targeting existing users to enhance usage of system features
- Developed comprehensive training guides for CT users to enhance learning.
- Produced instructional workbooks tailored for end users' training needs.
- Created PowerPoint materials to support effective training delivery.
- Created curriculum for new users transitioning from Cerner to Epic for Cadence, Prelude, and Referrals modules
Instructional Designer
3 Months- Rebuilt MST for Cadence and Grand Central to enhance learning experience
- Developed curriculum for all Grand Central classes to support learner engagement
- Updated curriculum for all Cadence and Welcome classes to align with current standards
- Worked with SME’s to develop role-based curriculum
- Tailored classes and content to meet the needs of incoming employees
- Trained all end users using adult learning principles
- Assisted with the creation of the course catalog
- Created and updated all mitosis spreadsheets
- Worked with additional software-Service Now, Track it and Health Stream
- Contract Role with Futura Consulting
- Developed comprehensive CT training guides to facilitate user understanding of content.
- Designed end-user workbooks to support training initiatives and enhance learning.
- Developed PowerPoint accompaniments to visually support training content and enhance presentation quality.
Instructional Designer
5 Months- Facilitated credentialing process for incoming Credentialed Trainers
- Developed curriculum for Behavioral Health Go-Live
- End User Workbooks
- Collaborated with consultants and FTE trainers on training initiatives
- Developed training guides for Credentialed Trainers
- Designed user-friendly workbooks for training participants
- Prepared PowerPoint presentations to enhance training
Go Live Support
- Assisted clinical and front office staff during go-live transition
- Provided dedicated support for rheumatology and endocrinology practices during system implementation.
- Troubleshooting Ambulatory, Cadence, Prelude, Welcome and My Chart Applications
- Entered help desk tickets using Semanage system to track and resolve issues
- Help Desk Ticket Entry using Semanage System
- Mentored on-site super users to enhance support capabilities
- Served as a contract consultant with Oxford Consulting, providing specialized expertise.
Principal Trainer
5 Months- Mentored Cadence and Ambulatory PT through MST Build, Curriculum Build and Training
- Developed Curriculum for Practice Manager, Biller, MyChart User and Haiku/Canto Users
- Updated curriculum to align with DaVita standards and policies
- Developed comprehensive curriculum for practice managers, billers, MyChart users, and Haiku/Canto users
- Conducted Pilot Training
- 100% Virtual Go-Live Training using Zoom and Webex
- Facilitated two credentialed trainer programs to enhance training effectiveness
- Assisted with 2018 MST Build
- Lead for Learning Home Dashboard Creation and Maintenance for all roles
- Oversaw Command Center activities for streamlined support.
- LMS (Intellum) User and Admin
- LMS Duties; End User Import, Track Creation, Attendance Tracking
- Class Scheduling
- Executed LMS duties including user imports and attendance tracking.; End User Import, Track Creation, Attendance Tracking
- Coordinated class scheduling to optimize training sessions.
- Working with Security analyst to get access for users
- Contract Role with Huron Consulting
Principal Trainer
8 Months- Replaced outgoing Principal Trainer for Cadence/Prelude, and performed the following tasks:
- Curriculum Development for Front Desk and Hybrid Job Roles and Classes
- Curriculum Development and MST build for Referrals training
- Developed and facilitated template build training and personalization workshops to enhance user engagement
- Created foundational structure for MST in 2017
- Credentialing program for 14 trainers
- Mentored full-time principal trainers on MST, curriculum build, and mitosis to strengthen team capability
- Template build training & personalization workshops
- Cornerstone: Reporting, Curriculum, EUPA, Event and Session Build And Maintenance
- Super user training
- Learning home dashboard creation and maintenance
- Activation staff training and preparation
- Appointment conversion from IDX to Epic
- Command Center; dispatch, tickets, tip sheets, troubleshooting, etc.
- Service Now Use; command center tickets, tip sheet and QSG creation, LHD linking
- Managed Cadence and Prelude NVT in 2018
- Achieved Welcome 2017 Proficiency (2018 NVT)
- Performed post go-live Welcome training and implementation, including:
- 300 practices, 600 tablets
- Curriculum creation for all users
- On-the-fly training at each practice
- Served as contractor for Cumberland Consulting
Principal Trainer/Instructional Designer
5 Years- Certified in Cadence and Prelude (including TED) and:
- 2 Full Cycle Implementations
- Included Ambulatory and HOD clinics
- Converted from 11 different EMR systems including Centricity, Cerner, MEDITECH, Allscripts, etc.
- Created NVT resources to enhance training effectiveness in 2017., TED400A, TED400B, TED400C for Upgrade Training
- Created and led 6 credentialed training programs:
- Developed curriculum and trained all super users for my applications with a focus on adult learning principles
- Created and maintained all Cadence, Prelude and Referrals training materials, tip sheets, quick start guides, lesson plans and training tools
- Designed specialty builds tailored to meet unique training requirements. to meet training needs of specialty locations
- Mentored several CT’s to certification or Senior Status
- Implemented 2012 in the Ambulatory clinics
- Ambulatory upgrade to 2014 (including upgrade materials/training)
- Implemented 2014 and 2015 during enterprise go-lives (including upgrade training to those who went live on 2014)
- NVT’s for 2017, TED400A, TED400B, TED400C for Upgrade Training
- Executed Community Connect projects, collaborating with local businesses to train on Epic and integrate their interface systems.
- Led development and implementation of 6 credentialed training programs, enhancing staff proficiency across multiple locations.
- Built MST for Cadence, Prelude and Referrals for Ambulatory and HOD Clinics
- Assisted Beacon, Beaker, Cupid, HOD, AMB, OpTime, Orders, PB and Radiant with Cadence portion of their MST build
- Specialty builds to meet training needs of specialty locations
- Full Cookbook creation and maintenance for each version
- Demonstrated expertise in Learning Home Dashboard build and maintenance. in Learning Home Dashboard build and maintenance
- Applied knowledge of Mitosis Minor, Jxport, and Appointment Import spreadsheets. in Mitosis Minor, Jxport and Appointment Import spreadsheets, eSignature Pad and ID/document scanners
- Utilized expertise in Mitosis Minor, Jxport and Appointment Import spreadsheets, eSignature Pad and ID/document scanners
- Performed on-site, classroom, and webinar-based training sessions for over 1,500 end users, classroom and webinar-based trainings for over 1,500 end users
- Supported Command Center, including dispatch, tickets, tip sheets, troubleshooting, etc.
GE Analyst/Trainer
3 Years- Functioned as a software analyst for GE products, including Centricity Enterprise and Centricity Business for clinical and front office.
- Functioned as a backup security analyst for all systems utilized in the clinics and hospital, including CE, CB, MUSE, T-Systems, Imagecast, ProVation, and MEDITECH.
- Created and delivered comprehensive training materials for successful implementations and new employee orientation.
- Served as a software analyst with GE products; Centricity Enterprise, Centricity Business both clinical and front office.
- Functioned as the lead analyst for Microsoft HealthVault, focusing on training and implementation.
- Functioned as a Cornerstone super user and provided on-site command center support.
- Functioned as a PBX (Avaya and Nortel) phone system specialist and trainer.
- Facilitated training for local businesses on GE products, enhancing their integration with Community Connect interfaces.
- Facilitated Command Center operations by managing dispatch, creating tickets, and providing troubleshooting support.
Patient Access Representative
3 Years- Managed front office tasks, including insurance entry, patient registration, and scheduling to ensure smooth patient flow
- Ensured patient charts were accurately prepared for efficient medical consultations.
- Developed training documents for staff to standardize procedures and improve onboarding
- Coordinated weekly employee schedule assignments to optimize coverage and service delivery
- Created employee schedules assignments for the week
- Prepared charts
Executive Assistant to the CEO, Office Coordinator
6 Years- Documented meeting minutes to ensure accurate record-keeping and follow-up
- Updated all Policies and Procedures based on Board of Directors changes
- Managed patient appointment logistics
- Faxing, Photocopying, MS Office Suite
- Managed to the receptionist
- Handled all filing and documentation creation for the company
- Coordinated in-field installation of medical equipment
- Organized and maintained filing and documentation systems to streamline access to information
- Managed inventory and procurement of office supplies and equipment to support operational needs
- Executed mass mailings for public outreach
- Create in office and public signage
- Worked with clinical and office staff to meet budgetary expectations
- Helped to implement new HR software for staff scheduling
Education
Epic Certified: Cadence, Prelude & Patient Access Training Environment Build
Skills
Training and Implementation
Curriculum Development
Referrals Training
Learning Management
Learning management systems
LMS administration
Software Implementation
Epic data management
Data Security
IT service management
Microsoft applications
Collaboration tools
Training environment setup
PT and CT Mentoring
Remote access solutions
Certification
Epic Certified: Cadence, Prelude & Patient Access Training Environment Build
Personal Information
Title: Epic Training Consultant
Timeline
Training Manager-Resource Scheduling and Hardware Acquisition
UPMC Pittsburgh
04.2025 - CurrentRead More
Principal Trainer Cadence and Prelude
OhioHealth
04.2024 - 01.2025Read More
Principal Trainer Cadence and Prelude
ECU Health
09.2023 - 03.2024Read More
Super PT, Mitosis Guru and Go Live Training Lead
Children’s of Alabama
02.2023 - 08.2023Read More
Principal Trainer-Cadence and Special Projects
Johns Hopkins
06.2021 - 01.2023Read More
Principal Trainer
University of Washington
01.2020 - 05.2021Read More
Instructional Designer
El Camino HealthCare
10.2019 - 01.2020Read More
Instructional Designer
Hartford HealthCare
04.2019 - 09.2019Read More
Go Live Support
United Regional
04.2019 - 04.2019Read More
Principal Trainer
DaVita Kidney Care
07.2018 - 12.2018Read More
Principal Trainer
St. Luke’s Health Network
07.2017 - 03.2018Read More
Principal Trainer/Instructional Designer
PeaceHealth
01.2012 - 01.2017Read More
GE Analyst/Trainer
PeaceHealth
01.2009 - 01.2012Read More
Patient Access Representative
PeaceHealth
01.2006 - 01.2009Read More
Executive Assistant to the CEO, Office Coordinator
Visiting Nurse Personal Services
01.2000 - 01.2006Read More
Read More