Heidi Samuels
Staunton
Summary
Seeking employment in Education or Healthcare field.
Independent self-starter who enjoys challenge. Excellent oral and written communication skills Efficient time manager Excellent group leadership and teamwork skills Detailed and organized
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Training and Development
Family Sharing Inc.
Fishersville, VA
08.2019 - Current
- Developed and implemented comprehensive training programs to enhance employee performance and engagement.
- Led cross-functional teams to align training initiatives with organizational goals and objectives.
- Analyzed training needs through assessments, feedback, and performance metrics to optimize program effectiveness.
- Collaborated with leadership to foster a culture of continuous learning and professional development across the organization.
- Regularly reviewed curricula content and methodologies used throughout various programs while applying necessary adjustments.
- Fostered collaboration among internal departments by facilitating cross-functional trainings promoting knowledge sharing.
- Implemented continuous improvement strategies for ongoing professional development opportunities for staff members.
- Oversaw the development of competency models to drive performance expectations and inform talent management decisions.
- Ensured a focus on diversity, equity, and inclusion in all aspects of professional development practices.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Researched and obtained relevant course materials to achieve training objectives.
- Conducted training courses and prepared videos for long-term use.
Residential Consultant
Family Sharing Inc
Fishersville, VA
01.2013 - 03.2019
- Provided oversight and supervision to sponsored residential homes.
- Conducted assessments to address skill development, behavior and health and safety needs.
- Developed individualized service plans, tracked progress and prepared quarterly reports.
- Responded to, documented and reported health and behavioral emergencies.
Vocational Counselor II
Woodrow Wilson Rehabilitation Center
Fishersville, VA
04.2006 - 07.2012
- Provided case management and counseling services to adults with brain injury and teens with various intellectual, developmental and physical disabilities in a medical and vocational setting. This included assisting clients in selection of training and vocational options based on academics, strengths, limitations and interests.
- Helped clients to set and achieve independent living and community re-entry goals through the leading of support group meetings and community re-entry activities.
- Maintained required and appropriate documentation related to client evaluation, progress and discharge. Communicated this information to the treatment team, coordinated treatment team meetings, advocated for additional client psychiatric and medical services and supports. Worked closely with clients and families to assist clients in a smooth transition to appropriate employment or training setting
- Entered daily notes in computerized case management system and wrote summary and discharge reports.
Direct Service Worker
PERT Program
Fishersville, VA
08.2003 - 04.2006
- Supervised adult and teen clients with various disabilities in a residential learning environment
- Monitored and taught independent living skills and social skills
- Offered support with needs of daily living
- Intervened with safe, positive solutions when problematic situations arose
- Planned, coordinated and provided recreational activities
- Transported clients
Preschool Teacher
Covenant Developmental Nursery School
Staunton, VA
08.2003 - 05.2004
- Developed and taught age appropriate lesson plans
- Created a safe, caring and positive learning environment for children
- Evaluated children’s progress and reported to parents through daily interactions and conferences
Team Leader
Ntelos
Waynesboro, VA
01.1999 - 05.2003
- Led a team of approximately 10 employees in a busy call center
- Handled scheduling of employee work hours
- Worked “on call” and was contacted by other employees for assistance in resolving urgent issues
- Ran monthly data information and reported to management
- Provided excellent customer service to internal and external customers
Education
Master of Science - Rehabilitation Counseling
Virginia Commonwealth University
Richmond, VA12-2008
Bachelor of Arts - Psychology
Mary Baldwin College
Staunton, VA05-2002
Skills
- Training facilitation
- Employee engagement
- Coaching
- Training delivery
- Teamwork and collaboration
- Customer service
- Time management
- Reliability
- Adaptability and flexibility
- Interpersonal skills
- Course development
- Cross-functional team development
Certification
QDDP, QMHP, VA Board of Counseling (2018-present)
Certified First Aid/CPR Instructor, American Red Cross (2019-present)
Certified Therapeutic Options Instructor(2019-present)
Certified Medication Aide, DBHDS approved course( 2013-present)
Timeline
Director of Training and Development
Family Sharing Inc.
08.2019 - Current
Residential Consultant
Family Sharing Inc
01.2013 - 03.2019
Vocational Counselor II
Woodrow Wilson Rehabilitation Center
04.2006 - 07.2012
Direct Service Worker
PERT Program
08.2003 - 04.2006
Preschool Teacher
Covenant Developmental Nursery School
08.2003 - 05.2004
Team Leader
Ntelos
01.1999 - 05.2003
Bachelor of Arts - Psychology
Mary Baldwin College
Master of Science - Rehabilitation Counseling
Virginia Commonwealth University