Heidi Van Ness
Huntington Beach,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. In addition, very versatile and have exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Overview
1
1
year of professional experience
2
2
Certification
Work History
Server
Benihana
Newport, CA
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Benihana
Newport Beach, CA
11.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Hostess
The Old Spaghetti Factory
Fresno, CA
03.2021 - 07.2021
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating and menu information.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor of Arts -
UCI
Irvine05.2025
Skills
- Special Requests and Substitutions
- Bathroom Servicing
- Order Accuracy and Delivery
- Food and Beverage Service
- Warm and Friendly
- Team Player
- Cool Under Pressure
Certification
- OSHA Certification (2020-present)
- RBS alcohol training(2022)
Timeline
Server
Benihana
05.2022 - Current
Hostess
Benihana
11.2021 - Current
Hostess
The Old Spaghetti Factory
03.2021 - 07.2021
Bachelor of Arts -
UCI
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