Heidi Waldenmaier
Chester,VA
Summary
Self-disciplined, strong emotional intelligence and productive. Driven to maintain a sales funnel and hit sales targets. Experience in account management and negotiation skills. Reliable with patience and tact. Productive and resolves problems. Ability to collaborate using interpersonal skills and communication skills. Excel at relationship building.
Overview
5
5
years of professional experience
Work History
Sales Account Manager
Productive
08.2023 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Managed portfolio of 30 accounts totaling $940,000.00 in sales.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of product services.
- Created proposals for new and repeat customer business transactions.
- Created sales contacts with on- and off-premise accounts.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Development Manager
GlobalWorx
11.2022 - 08.2023
- Sold, along with VP of sales, six new retailers since November worth approximately $2.5M in revenue
- Work closely with the VP of Sales and Operations to look for growth opportunities, identify new prospects and influence client decisions
- Research and identify prospect needs and wants to ensure we present relative solutions and capabilities
- Meet weekly with retailers to determine project needs and ensure we are on track to hit deadlines
- Accountable for all client communications and maintain positive relationships
- Develop scope of work with Project Manager.
- Streamlined internal processes for improved efficiency, resulting in higher customer retention rates.
- Aligned department objectives with corporate goals, driving increased efficiency across all aspects of operations.
Training Manager
GlobalWorx
07.2021 - 11.2022
- Held national training webinars for up to 300 individuals, from store staff to CEOs, demonstrating our platform to a diverse audience
- Created training materials that entailed PowerPoint presentations, informational videos, and supplier/retailer informational websites
- Excellent communication and demonstration capabilities
- Tracked and recorded attendance for training webinars
- Understand the audience when teaching and explaining the platform to ensure comprehension
- Quickly learned the Grocery Retail industry in less than three months.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Molecular Laboratory Technician
GENETWORx
02.2020 - 06.2021
- Managed special projects, process improvements, and new methodology introduction at the request of the Lab Supervisor
- Was appointed to travel to Arizona for a month to start up a mobile lab
- Trained other medical technicians in how to use molecular equipment and interpret data
- Consistently utilizing excellent customer service skills to both internal and external clients.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Trained new associates in laboratory procedures and standards.
Education
BS. Interdisciplinary Studies - Business, Marketing, & Health Science
Virginia Commonwealth University
12.2019
Morehead State
01.2016
Coastal Carolina
01.2015
Skills
- Microsoft Office
- Mondaycom
- Looker
- Photoshop
- Video Conferencing Software
- Audio-Visual sales techniques
- Sales strategy development
- Client Relationship Building
- Performance Tracking
- Resolution-oriented
- Lead prospecting
- CRM proficiency
Timeline
Sales Account Manager
Productive
08.2023 - Current
Customer Development Manager
GlobalWorx
11.2022 - 08.2023
Training Manager
GlobalWorx
07.2021 - 11.2022
Molecular Laboratory Technician
GENETWORx
02.2020 - 06.2021
BS. Interdisciplinary Studies - Business, Marketing, & Health Science
Virginia Commonwealth University
Morehead State
Coastal Carolina
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