Heidi Zapata
San Antonio
Summary
Results-driven real estate professional with proven track record in property transactions and client satisfaction. Adept at market analysis, negotiation, sales strategy, consistently delivering optimal outcomes. Strong team collaborator known for adaptability and reliability, ensuring seamless operations and client experiences. Highly skilled in communication, marketing, and client relationship management. Known for collaborative approach and results-driven mindset, consistently meeting client expectations while adapting to changing market conditions.
Overview
9
9
years of professional experience
Work History
Realtor
RD Realty
01.2025 - Current
- Managed various aspects of real estate transactions such as inspections, appraisals, financing arrangements, and minimizing delays and challenges for clients.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Coordinated and built relationships with trusted plumbers, electricians, contractors, and other vendors on behalf of investors and clients with repair needs.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal and connected them with trustworthy contractors.
Licensed Realtor
TDT Realtors
03.2022 - 01.2025
- Leveraged social media platforms to expand online presence, connecting with potential clients and showcasing available properties.
- Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Collaborated with vendors and contractors to make-ready properties for sellers.
Mortgage Loan Originator
ITHINK Mortgage
10.2022 - 05.2023
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
Licensed Realtor
Keller Williams Heritage
01.2016 - 02.2022
- Collaborated with clients to learn and determine real estate needs.
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
- Developed comprehensive marketing plans for property listings, resulting in increased exposure and faster sales.
- Managed complex negotiations between multiple parties involved in commercial real estate deals, securing mutually beneficial outcomes.
- Collaborated with mortgage lenders, home inspectors, and other vendors and professionals to streamline the closing process for clients.
- Assisted first-time homebuyers by educating them on the buying process and guiding them through each step of their journey.
Education
Associate of Arts - Pre-Nursing/Liberal Arts Pre-Requisite Courses
San Antonio College
San Antonio, TX03-2013
Skills
- Strong negotiation skills
- Tech-savvy mindset
- Schedule coordination
- Contract negotiation
- Client relations
- Database management
- Marketing coordination
- Works well independently
- Client-oriented
- Highly professional
- Excellent teamwork
- Client needs assessment
- Proficient in Microsoft office, Teams, Zoom
Accomplishments
- Completed over 200 successful real estate transactions.
- Ranked top 50 out of 12,000 Realtors - 2017 & 2018
- Prior service Army Veteran 2007-2010
Timeline
Realtor
RD Realty
01.2025 - Current
Mortgage Loan Originator
ITHINK Mortgage
10.2022 - 05.2023
Licensed Realtor
TDT Realtors
03.2022 - 01.2025
Licensed Realtor
Keller Williams Heritage
01.2016 - 02.2022
Associate of Arts - Pre-Nursing/Liberal Arts Pre-Requisite Courses
San Antonio College
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