Heidi America Roper
Brookfield,WI
Summary
Dedicated E-4 Petty Officer Damage Controlman offering 4 years of United States Navy service. Dedicated to using leadership and organizational abilities to positively impact operations and improve efficiency. Expert maintenance, repair and inspection skills focused on Fire Fighting. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A companionate citizen that will make a special effort for anyone in need. Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
8
8
years of professional experience
Work History
Bank Teller
Midflorida Credit Union
01.2023 - 09.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Manager/Sales Personnel
Crunch Fitness
01.2022 - 05.2023
- Marketing and making partnerships with Local Businesses
- Helping members to meet their goals and to have an enjoyable experience while training at a gym.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Created and maintained sales environment to support business objectives.
- Implemented training programs for enhanced employee skills.
Server
Three Bulls Brewery & Tavern
03.2021 - 08.2021
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Flying Saucer Restaurant
01.2020 - 07.2020
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Presented menus and answered questions regarding items.
VA College Administrative Assistant
Brookhaven
08.2019 - 12.2019
- Assisted Veterans with accessing and using education benefits provided through the department of veterans affairs
- Filled out and filed government forms and other paperwork and entered them into a national database.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports to coordinate project materials.
Shipboard Fire Fighter
US Navy
07.2015 - 07.2019
- Led 9 sailors in performance of mission-critical tasks
- Trained over 600 sailors and marines on administrative procedures
- Lead 30 sailors into emergency situations, ensuring safety of all personnel
- Repaired and maintained fire fighting equipment
- Renovated and organized shipboard shops and work centers., Handle the loading and unloading of parcels being shipped with clients aircraft
- Organization of received packages to increase the efficiency of the shipment process.
- Trained continuously to maintain required physical fitness for demanding work.
Education
EMT Cert. - Health
Hillsborough Community College
Plant City, FL12.2021
Some College (No Degree) - Core Course
Brookhaven College
12.2019
High School Diploma -
College Park High School
06.2015
Skills
- Apparatus Maintenance
- Rescue Equipment Proficiency
- Dining Customer Service
- Verbal and Written Communication
- Document Retrieval
- Transporting Files
- Sensitive Material Handling
- Judgment and Decision Making
- Multitasking and Time Management
- Microsoft Office
- Confidentiality and Data Protection
- Report Preparation
- Appointment Coordination
- Professional and Courteous
- Relationship Building
- Highly Efficient and Productive
- High Volume Phone Inquiries
- Order Placement
- Money handling
- Attention to detail
Accomplishments
- Awarded two Navy and Marine Corps Achievement medals
- Awarded Enlisted Surface Warfare Specialist in 2016
- Received a Captains Coin for outstanding Fire Fighting Inventory
Timeline
Bank Teller
Midflorida Credit Union
01.2023 - 09.2023
Manager/Sales Personnel
Crunch Fitness
01.2022 - 05.2023
Server
Three Bulls Brewery & Tavern
03.2021 - 08.2021
Server
Flying Saucer Restaurant
01.2020 - 07.2020
VA College Administrative Assistant
Brookhaven
08.2019 - 12.2019
Shipboard Fire Fighter
US Navy
07.2015 - 07.2019
High School Diploma -
College Park High School
EMT Cert. - Health
Hillsborough Community College
Some College (No Degree) - Core Course
Brookhaven College
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