HEIDY CISNEROS JIMENEZ
Poway,CA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
1
1
Certification
12
12
years of professional experience
Work History
General Manager
Taco Bell
San Diego, California
01.2024 - 05.2026
- Spearheaded year-over-year business growth of 80% through 67% online sales, reaching 2.5 million with projections to reach 3 million by 2026 due to continuous growth in online orders.
- Developed and implemented strategic initiatives that drove sales growth and improved profitability.
- Directed strategic vision and long-range planning initiatives to drive year-over-year business growth.
- Established operational protocols that reduced waste and improved profitability across franchises.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Led cross-functional teams to enhance customer service quality and drive operational excellence.
- Established customer feedback system to enhance satisfaction and drive service improvements.
- Mentored new managers in enhancing leadership capabilities and fostering a culture of continuous improvement.
- Developed and executed comprehensive training programs to elevate employee performance and retention.
- Optimized operational efficiency through coaching and mentoring personnel on management principles and industry best practices.
- Analyzed sales data to identify trends and forecast future product demand.
- Directed restaurant operations for Taco Bell, balancing service, quality, and labor demands.
File Clerk/ Receptionist
Baldwin & De Silva, LLP
La Jolla, California
03.2023 - 06.2023
- Organized files to their correct tabs in the order given to the correct binder by last name.
- Answered and responded to phone calls and captured information about clients.
- Developed case bricks for documents exceeding 50 pages, ensuring efficient storage and retrieval.
Cashier
Jimbo’s Naturally!
Carmel Valley, CA
10.2022 - 12.2022
- Welcomed customers with a friendly smile and positive attitude. and assisted with self-bagging groceries to enhance shopping experience.
- Greeted customers and implemented self-bagging customers' groceries into double paper bags.
- Maintained stock levels at register lanes to support efficient checkout. and assisted during rush hour to maintain efficient service.
Assistant Manager
Taco Bell
02.2014 - 05.2022
- Restocked condiments and ensured cleanliness of work environment to support efficient service.
- Supported General Manager in implementing operating procedures and management practices to enhance store performance.
- Oversaw shift scheduling in compliance with breakroom regulations.
- Supported the General Manager in implementing operating procedures and management practices.
- Assisted team in achieving daily objectives through coaching and support. Utilized ICOS to streamline processes and enhance productivity. Supported general manager in operational tasks and team coordination.
- Coached team to achieve daily objectives and utilized ICOS to streamline processes, improving overall team coordination.
Fulfillment Associate
Amazon
San Diego, CA
01.2022 - 04.2022
- Stowed items in appropriate pods (6-inch to 18.5-inch) to ensure accurate storage and retrieval.
- Fulfilled orders at array station to meet deadlines and maintain workflow.
- Stowed items into 6-inch to 18.5-inch pods, based on the correct size and product.
- Ensured work areas were organized and free of hazards to support a productive environment. to promote efficiency and mitigate the risk of accidents.
Assistant Manager
Aldi’s
Vista, CA
06.2021 - 01.2022
- Led a team of 2-3 associates per shift, ensuring efficient store opening and closing procedures.
- Delivered customer service, managed cashier duties, and conducted comprehensive inventory assessments.
- Performed various administrative tasks in the office to support daily operations. and produced signs and prices to display on the floor.
Education
Associate of Arts - Criminal Justice Administration
Santa Ana College
Santa Ana, CA 08.2026 - 10.2026
Certificate - Bilingual Interpreter Law
Santa Ana College
Santa Ana, CA 08.2026 - 10.2026
Skills
- Crafted and executed comprehensive strategies to achieve and exceed predefined objectives
- Legal interpretation
- Bilingual communication
- Case documentation
- Budget management
Certification
Bilingual/ ServSafe Food Handler Exp: 2031
Timeline
Associate of Arts - Criminal Justice Administration
Santa Ana College
08.2026 - 10.2026
Certificate - Bilingual Interpreter Law
Santa Ana College
08.2026 - 10.2026
General Manager
Taco Bell
01.2024 - 05.2026
File Clerk/ Receptionist
Baldwin & De Silva, LLP
03.2023 - 06.2023
Cashier
Jimbo’s Naturally!
10.2022 - 12.2022
Fulfillment Associate
Amazon
01.2022 - 04.2022
Assistant Manager
Aldi’s
06.2021 - 01.2022
Assistant Manager
Taco Bell
02.2014 - 05.2022