HEIDY CISNEROS JIMENEZ
Poway,CA
Summary
Cultivated a high-performing team environment by recognizing achievements and maintaining strong customer connections, driving operational excellence as General Manager.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Taco Bell
San Diego, CA
01.2024 - Current
- Enhanced operational efficiency by implementing advanced inventory management systems across multiple locations.
- Led cross-functional teams to enhance customer service quality and drive operational excellence.
- Developed and executed comprehensive training programs to elevate employee performance and retention.
- Analyzed sales data to identify trends and forecast future product demand.
- Established operational protocols that significantly reduced waste and improved profitability across the franchise.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Mentored new managers in enhancing leadership capabilities and fostering a culture of continuous improvement.
- Assisted with budget management for multiple projects. Supported performance evaluations through employee reviews. Coordinated training schedules for staff development.
- Developed and implemented strategic initiatives to drive sales growth and improve profitability.
- Optimized operational efficiency through coaching and mentoring personnel on management principles and industry best practices.
- Directed strategic vision and long-range planning initiatives to drive year-over-year business growth.
- Established customer feedback system to enhance satisfaction and drive service improvements.
- Monitored financial performance. Assisted in setting budgets. Supported expense control to promote financial stability and organizational growth.
- Oversaw budget development, forecasting, and financial reporting processes to ensure alignment with organizational objectives.
- Spearheaded year-over-year business growth by 80% with 67% online sales; mobile orders and delivery services. Sales reaching 2.5 million predicting 2026 to reach 3 million with continuous growth in online orders.
File Clerk/ Receptionist
Baldwin & De Silva, LLP. La Jolla
La Jolla
03.2023 - 06.2023
- Created bricks for cases that cannot be stored in binders due to documents being 50+ pages.
- Organized files to their correct tabs in the order given to the correct binder by the last name.
- Answered and responded to phone calls and captured information about the client as needed.
Cashier
Jimbo’s, Carmel Valley/ Del Mar
Carmel Valley/ Del Mar
10.2022 - 12.2022
- Greeted customers and implemented self-bagging customers' groceries into double paper bags.
- Provided exceptional customer service to promote repeat business and client satisfaction
- Restock items on register lanes, assist during rush hour to reduce customer traffic
Assistant Manager
Taco Bell, Multiple Locations
Multiple Locations
02.2014 - 05.2022
- Managed restocking of condiments and maintained cleanliness of work environment.
- Directed comprehensive store operations, overseeing cash management and cash till processes.
- Oversaw shift scheduling in compliance with breakroom regulations.
- Assisted the General Manager in operating procedures and management practices
- Led all aspects of sanitary food preparation, ensuring adherence to safety and health regulations.
- Assisted team in achieving daily objectives through coaching and support. Utilized ICOS to streamline processes and enhance productivity. Supported general manager in operational tasks and team coordination.
Fulfillment Associate
Amazon, San Diego, CA
San Diego, CA
01.2022 - 04.2022
- Stowed items into 6-inch to 18.5-inch pods, based on the correct size and product.
- Fulfilled orders and assigned to an array station to complete orders in a timely manner.
Assistant Manager
Aldi’s, Vista, CA
Vista, CA
06.2021 - 01.2022
- Oversaw a team of 2-3 associates a shift and opened and closed the store efficiently.
- Provided customer service, cashiered, and conducted daily, weekly, and monthly inventory.
- Completed administrative work and produced signs and prices to display on the floor.
Education
Associate of Arts - Criminal Justice Administration
San Bernardino Valley College
San Bernardino, CASkills
Achieved smoother office operations through effective management of administrative tasks Boosted team efficiency by optimizing scheduling and enhancing communication practices
Coordinated correspondence and documentation efforts to improve overall administrative efficiency and support organizational objectives
Achieved timely project milestones by fostering effective team collaboration Enhanced team performance through proactive leadership and support Improved project results by nurturing a unified team environment
Facilitated operational efficiency by coordinating various tasks, consistently upholding established quality benchmarks
Coordinated correspondence and documentation efforts to improve overall administrative efficiency and support organizational objectives
Reviewed and interpreted financial metrics to enhance P&L management strategies and ensure fiscal responsibility
Crafted and executed comprehensive strategies to achieve and exceed predefined objectives
Certification
Bilingual/ ServSafe Food Handler Exp: 2031
Timeline
General Manager
Taco Bell
01.2024 - Current
File Clerk/ Receptionist
Baldwin & De Silva, LLP. La Jolla
03.2023 - 06.2023
Cashier
Jimbo’s, Carmel Valley/ Del Mar
10.2022 - 12.2022
Fulfillment Associate
Amazon, San Diego, CA
01.2022 - 04.2022
Assistant Manager
Aldi’s, Vista, CA
06.2021 - 01.2022
Assistant Manager
Taco Bell, Multiple Locations
02.2014 - 05.2022
Associate of Arts - Criminal Justice Administration
San Bernardino Valley College