Heidy Luna
Lanham,MD
Summary
Dynamic and dedicated cashier with a proven track record at McDonald's, excelling in customer service and money handling. Recognized for mentoring staff and enhancing checkout efficiency, resulting in a significant reduction in queue times. Committed to maintaining high standards of integrity and attention to detail in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cashier
Mcdonald’s
12.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Set up new sales displays each week with fresh merchandise.
Education
Duval High School
Lanham, MD05.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Customer relations
- Order taking
- Product restocking
- Refunds and exchanges
- Merchandise restocking
- Payment collection
- Staff training
- Attention to detail
- Order packaging
- Inventory management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Mcdonald’s
12.2022 - Current
Duval High School
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