Heidy Quinones
Lima,OH
Summary
Dedicated and warm administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Administrative Assistant
Gray Dermatology
Lima, OH
02.2026 - Current
- Managed patient record system using electronic health record systems, maintaining data accuracy.
- Led initiatives to optimize front desk operations, resulting in improved patient flow and satisfaction rates.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Lead Barista
Starbucks
Lima, OH
08.2022 - Current
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked regularly.
- Provided fundamental customer service by responding to inquiries promptly and professionally.
- Engaged with customers to build rapport, resulting in increased loyalty and repeat business.
Youth Development Professional
Boys and Girls Club
Lima, OH
02.2024 - 02.2026
- Mentored diverse groups of youth, promoting teamwork and social responsibility through structured activities.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Developed and implemented engaging programs promoting youth leadership and personal growth.
- Mentored diverse groups of children, fostering teamwork and communication skills.
- Collaborated with community partners to expand resources and opportunities for youth initiatives.
School Program Leader
Think Together, Inc
Downey, CA
05.2021 - 02.2024
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Facilitated team-building exercises to enhance social skills and foster collaboration among participants.
- Led training sessions for staff and students to improve instructional strategies and classroom management.
Lead Program Leader
Action Youth America
Downey, CA
08.2019 - 09.2020
- Monitored program activities, ensuring compliance with policies and procedures to mitigate risks.
- Evaluated program effectiveness through data analysis, driving continuous improvement efforts.
- Facilitated workshops and events that promoted leadership skills among participants.
Education
Associate of Arts - Business Analytics
East Los Angeles College
Monterey Park, CA06-2023
Skills
- Bilingual communication
- Microsoft Office proficiency
- Client relations
- Time proficiency
- Time managementtt
- Relationship building
Accomplishments
- Maintained a 4.0 Gpa in Education
- Citizenship Award, Los Angeles Metropolitican Debate League
Affiliations
- 50+ Community service in Cudahy, City hall
Certification
- Project Management Certified
References
References available upon request.
Education and Training
other
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Gray Dermatology
02.2026 - Current
Youth Development Professional
Boys and Girls Club
02.2024 - 02.2026
Lead Barista
Starbucks
08.2022 - Current
School Program Leader
Think Together, Inc
05.2021 - 02.2024
Lead Program Leader
Action Youth America
08.2019 - 09.2020
Associate of Arts - Business Analytics
East Los Angeles College