Heidy Rivera
Laredo,Texas
Summary
Sales and product, demonstrating deep understanding of products and applications. Handling and organizing important documents related to merchandise, shipments, and clients. Experienced shift leader, resolving customer issues and providing satisfactory solutions. Proactive leader and communicator, paying attention to detail. Over 2 years of customer service experience in various settings.
Experienced with supply chain coordination, ensuring smooth logistics and inventory flow. Utilizes strategic planning to optimize operations and maintain efficiency. Track record of effective vendor management and problem-solving in dynamic environments.
Overview
3
3
years of professional experience
Work History
Lead Cashier
Ulta Beauty Inc.
02.2022 - Current
- Consistently exceed loyalty program enrollment goals, increasing customer retention and driving repeat business
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Deliver top-tier customer service by resolving inquiries, handling complaints, and ensuring an exceptional shopping experience
Logistic and Supply Chain Coordinator
Palos Garza Forwarding
09.2022 - 01.2024
- Processed and organized essential shipping documents, ensuring seamless logistics operations and compliance
- Managed the intake, verification, and transmission of critical documents, including bills of lading, in-bonds, and packing lists
- Maintained a high standard of accuracy, minimizing documentation errors and ensuring compliance with regulations
- Assisted in coordinating communications between internal teams and external clients, facilitating smooth business transactions
Seasonal Beauty Advisor
Ulta Beauty Inc.
11.2021 - 02.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
BBA - Concentration in Transportation & Int. Logistics
Texas A&M International University
Laredo, Texas12.2025
Associate of Arts -
Laredo Community College
Laredo, Texas05.2023
Skills
- Microsoft Office
- Problem-solving
- Bilingual -fluent in English and Spanish
- Communication & Interpersonal
- Customer assistance
- Organizational skills
- Leadership
- Time Management
- Training and coaching
Awards
- Highest Ulta Loyalty Program Sign-up, 12/01/21
- Top Credit Performer Award Winner, 02/01/22
Timeline
Logistic and Supply Chain Coordinator
Palos Garza Forwarding
09.2022 - 01.2024
Lead Cashier
Ulta Beauty Inc.
02.2022 - Current
Seasonal Beauty Advisor
Ulta Beauty Inc.
11.2021 - 02.2022
Associate of Arts -
Laredo Community College
BBA - Concentration in Transportation & Int. Logistics
Texas A&M International University
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