Heike Frost
Stonewall
Summary
Result oriented and decisive professional in the automotive industry.
Overview
19
19
years of professional experience
Work History
Dispatcher
Mericle's Towing
04.2023 - Current
- Answer every phone call and retrieve customer's information for job
- Verify all information for Geico electronic dispatches
- Input all calls into dispatch program
- Dispatch calls to tow truck operators per skillset
- Contact all customer's for updates on job statuses
- Collect payment for every job completed during my shift
Production Manager
David McDavid Collision Center
03.2022 - 01.2023
- Review all estimates and current jobs with technicians and estimators daily
- Assign jobs to technicians per their skillset
- Monitor production throughout the day within the body and paint shop
- Order shop supplies
- Flag technician's labor hours
- Contact sublet vendors
Estimator
Toyota of Richardson
10.2021 - 02.2022
- Handle DRP claims for Farmers, Progressive, back up for State Farm
- Intake vehicles
- Update customer's on repair status
- Complete supplements
- Deliver customers vehicles after repairs completed
Service Advisor
Caliber Collision/ formerly Autobody Express
07.2019 - 07.2021
- Handle all Progressive & Liberty Mutual insurance claims
- Primary point of contact for Progressive claims
- Responsible for customer's contact while vehicle is in the shop
- Order parts
- Assign labor to technicians
- Manage production of vehicle repairs
Estimator & Warranty administrator
Lander's Dodge Chrysler Jeep Ram
06.2012 - 03.2019
- Filed all OEM paint warranty & transportation damage claims
- Scheduled appointments for repairs and handled customer's during repairs
- Spoke with insurance adjusters for supplements
- Input payroll
- Ordered parts
Server, bartender, line-cook, stand in manager
Posado's Café
02.2009 - 05.2012
- Served customer's from behind the bar and on the floor
- Prepared salads & garnished plates
- Interim managed when short staffed
Technical Support Engineer
USSC/currently Teleperformance
09.2006 - 11.2009
- Responsible for helping customer's reconnect their DSL services
- Assist customer's with email issues
- Help customer's understand their bills
Education
High school diploma -
Woodstock High School
Woodstock, Georgia01.2002
Skills
- Multitasking
- Enthusiastic
- Diligent
- Tenacious
- Attention to detail
- Data entry
- Customer service
- Decision-making
- Time management
- Job status updates
- Claim handling
- Electronic dispatch
Timeline
Dispatcher
Mericle's Towing
04.2023 - Current
Production Manager
David McDavid Collision Center
03.2022 - 01.2023
Estimator
Toyota of Richardson
10.2021 - 02.2022
Service Advisor
Caliber Collision/ formerly Autobody Express
07.2019 - 07.2021
Estimator & Warranty administrator
Lander's Dodge Chrysler Jeep Ram
06.2012 - 03.2019
Server, bartender, line-cook, stand in manager
Posado's Café
02.2009 - 05.2012
Technical Support Engineer
USSC/currently Teleperformance
09.2006 - 11.2009
High school diploma -
Woodstock High School