Open To Work
Heike Hastings
Sonora,CA
Work Preference
Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Assistant Store ManagerOffice Administrative AssistantAdministrative AssistantWork Type
Full TimeLocation Preference
On-SiteLocation: Sonora, CA, USSonora, CA
Open to relocation: No
Salary Range
$19/hr - $30/hrImportant To Me
Healthcare benefitsPaid time offPaid sick leave401k matchCompany CultureSummary
Dynamic professional with extensive experience in customer service and office administration, notably at Downtown Shoes. Proven ability to enhance customer satisfaction and foster relationships, while efficiently managing operations. Skilled in Microsoft Outlook and time management, consistently achieving high standards in team performance and client interactions.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Downtown Shoes
Sonora, CA
02.2021 - 04.2026
- Assisted in managing daily store operations and team performance
- Fostered a positive shopping environment by resolving customer inquiries and complaints
- Processed Deposits and Invoicing
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Office Administrative Assistant
Trinity Cathedral
San Jose, CA
05.2005 - 04.2020
- Managed scheduling and coordination of meetings for staff and community events.
- Assisted with data entry and maintained accurate records in database system.
- Provided administrative support to clergy and staff, ensuring efficient office operations.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Handled correspondence, ensuring timely responses to inquiries from parishioners and visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained accurate records and files, enhancing data retrieval efficiency.
- Assisted in scheduling meetings and coordinating events for staff and community members.
- Managed daily office operations, ensuring efficient workflow and organization.
- Utilized office software to prepare documents, presentations, and reports efficiently.
- Responded to inquiries via phone and email, providing excellent customer service support.
- Supported inventory management by tracking supplies and ordering materials as needed.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Administrative Certificate -
Skills
Customer service
Office administration
Time management
File organization
Microsoft outlook
Customer and client relations
Filing
Customer relations
Clerical support
Critical thinking
Languages
German
Native or Bilingual
Timeline
Assistant Store Manager - Downtown Shoes
02.2021 - 04.2026
Office Administrative Assistant - Trinity Cathedral
05.2005 - 04.2020
CCOC - Administrative Certificate ,