Heiley Ortiz
Winston-Salem,NC
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong people skills eager to secure a position. Ready to help a team achieve company goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Shift Leader
The Loop Pizza Grill
Winston-Salem, NC
02.2022 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Supervisor
Chopt Salad
Winston-Salem, NC
11.2020 - 09.2022
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Prepared, calibrated and monitored production levels to achieve targets.
- Completed store opening and closing procedures and balanced tills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Sales Associate
Lowes Home Improvment
Winston-Salem, NC
02.2020 - 10.2020
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales and customer satisfaction through personalized servicing.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Cashier/Supervisor
Sol De Borinquen Bakery Jr.
Manchester, CT
06.2014 - 09.2019
- Built positive relationships with customers to increase repeat business.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Emmanuel Christian Academy
Newington, CT 09.2017 - 06.2019
Skills
Safety processes and procedures
Timeline
Shift Leader
The Loop Pizza Grill
02.2022 - Current
Shift Supervisor
Chopt Salad
11.2020 - 09.2022
Retail Sales Associate
Lowes Home Improvment
02.2020 - 10.2020
High School Diploma -
Emmanuel Christian Academy
09.2017 - 06.2019
Cashier/Supervisor
Sol De Borinquen Bakery Jr.
06.2014 - 09.2019
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