Heilie Flores
CA
Summary
Highly organized and detail-oriented surgical coordinator with over 3 years of experience in the healthcare industry. Demonstrated ability to effectively manage complex schedules, prioritize tasks, and maintain accuracy in high-pressure environments. Primary focus is on surgical planning and patient care. Well-versed in managing both preoperative and postoperative processes, ensuring seamless communication among medical teams. Known for reliability and adaptability in fast-paced environments, prioritizing team collaboration and efficiency.
Overview
4
4
years of professional experience
Work History
Surgery Coordinator
Nvision Eye Centers
08.2023 - Current
- Coordinated surgical schedules for 3 surgeons and 3 surgery centers, ensuring timely and efficient use of operating room resources
- Managed patient flow, including pre- and post-operative care, to ensure exceptional patient experience
- Developed and maintained strong relationships with healthcare professionals, including surgeons, technicians and support staff
- Implemented process improvements to reduce wait times and increase surgical volume
- Demonstrated expertise in electronic medical records (EMRs) and practice management software
- Verified insurance and obtained prior authorizations when needed
Administrative Coordinator
Nvision Eye Centers
08.2022 - 08.2023
- Managed medical records for patients, ensuring accurate and timely documentation of patient information
- Coordinated disability claims and appeals, working closely with patients, insurance companies, and healthcare providers
- Provided administrative support to physicians and staff, including scheduling appointments, preparing reports, and performing data entry
- Maintained confidentiality and discretion when handling sensitive patient information
- Developed and implemented administrative processes to improve efficiency and reduce errors
- Assisted with staff training and orientation, ensuring compliance with practice policies and procedures
Patient Service Representative
Desert Hematology and Oncology
01.2021 - 01.2022
- Registered patients in electronic health system, ensuring accurate and timely documentation of patient information
- Completed disability paperwork and medical records requests for patients, ensuring compliance with regulatory requirements
- Managed new patient referrals, coordinating with healthcare providers and facilities to ensure seamless transitions
- Managed outgoing referrals, ensuring that patients received timely and efficient care
Education
MBA -
Grand Canyon University
Bachelors of Science - Health Care Administration, Communication
Grand Canyon University
Skills
- Time management skills
- Process and detail oriented
- Teamwork and collaboration
- Problem-solving
- Computer Literacy- Microsoft and EHR Systems
- Intermediate Spanish speaker
- Insurance verification
- Data entry proficiency
- Adaptable and flexible
- Organizational skills
Languages
Spanish
Limited Working
Timeline
Surgery Coordinator
Nvision Eye Centers
08.2023 - Current
Administrative Coordinator
Nvision Eye Centers
08.2022 - 08.2023
Patient Service Representative
Desert Hematology and Oncology
01.2021 - 01.2022
Bachelors of Science - Health Care Administration, Communication
Grand Canyon University
MBA -
Grand Canyon University
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