Heily Garcia Cordero
Miami
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Staff Coordinator
Lighting Behavior Services
10.2023 - Current
- Enhanced staff communication by implementing a weekly team meeting, fostering collaboration and problemsolving.
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Coordinated cross-departmental projects, ensuring timely completion and integration of initiatives.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Assistant Manager
Victoria's Secret & PINK
12.2022 - 10.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Manager
Patriot Powder Coating
02.2022 - 12.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Project Engineer
SHR Communications
09.2021 - 02.2022
- Increased project efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Optimized resource allocation to maximize productivity while adhering to budget constraints.
Passenger Service Agent
American Airlines
08.2018 - 02.2021
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Waitress
Nero Di Seppia, Italian Restaurant
12.2016 - 08.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Project Engineer
GET (Electronics Group For Tourism)
09.2013 - 11.2016
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Streamlined website maintenance tasks for increased efficiency and improved site functionality.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Increased website traffic through search engine optimization strategies and targeted content creation.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
Education
Bachelor of Science - Computer Science
Univeristy of Computer Science
La Habana, Cuba07.2013
Skills
- Strong verbal and written communications skills
- Interacts effectively with a diverse, multi-generational clientele
- Strong work ethic and works efficiently with a team or independently
- Excellent under pressure
- Problem solving skills
- Team Work (respectful, collaborate, cooperate, contribute)
- Maintaining confidentially
- Computer skills
Certification
- RBT - Registered Behavior Technician (March 2024)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Staff Coordinator
Lighting Behavior Services
10.2023 - Current
Assistant Manager
Victoria's Secret & PINK
12.2022 - 10.2023
Assistant Manager
Patriot Powder Coating
02.2022 - 12.2022
Project Engineer
SHR Communications
09.2021 - 02.2022
Passenger Service Agent
American Airlines
08.2018 - 02.2021
Waitress
Nero Di Seppia, Italian Restaurant
12.2016 - 08.2018
Project Engineer
GET (Electronics Group For Tourism)
09.2013 - 11.2016
Bachelor of Science - Computer Science
Univeristy of Computer Science
- RBT - Registered Behavior Technician (March 2024)
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