Helayna Brown
Menomonie,WI
Summary
Dynamic professional with a proven track record of enhancing customer experiences through exceptional service and a strong work ethic. Excells in guest engagement and cash handling, significantly contributing to a positive, safe, and efficient environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Silver Dollar
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Adventure Guide
Wildman Whitewater Ranch
03.2024 - 08.2024
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Instructed people in whitewater rafting, and guided groups of up to 30 down class 3 and 4 rapids, ensuring safety, confidence, and enjoyment. Obtained a certification in Swift water rescue.
Barista
Caribou Coffee
06.2018 - 10.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Associate of Applied Science -
Uw Stout
Menomonie, WI05-2026
High School Diploma -
Menomonie High School
Menomonie, WI05-2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- First Aid Training
- Instructional Abilities
Certification
- CPR/AED Certification
- Kayak Instructor Certification – American Canoe Association.
- Swiftwater Rescue certification
Timeline
Adventure Guide
Wildman Whitewater Ranch
03.2024 - 08.2024
Server
Silver Dollar
06.2021 - Current
Barista
Caribou Coffee
06.2018 - 10.2020
- CPR/AED Certification
- Kayak Instructor Certification – American Canoe Association.
- Swiftwater Rescue certification
Associate of Applied Science -
Uw Stout
High School Diploma -
Menomonie High School
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