Helayna Brown
Silver Dollar
Menomonie,WI
5
years of professional experience
Diligent worker with solid background in the outdoor industry and customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Diverse skill set and adaptable to a variety of challenges.
Work History
Server
5 Years 1 Month- Delivered exceptional customer service by promptly resolving guest inquiries and requests, contributing to overall satisfaction.
- Maintained cleanliness and organization of dining areas to improve guest experience and comfort.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Trained new servers on menu offerings and service protocols, ensuring consistent service quality.
Art Model
1 Year 8 Months- Maintained stillness for extended periods, enhancing the quality of life drawing sessions.
- Maintained stillness for extended periods, contributing to improved focus and detail in life drawing sessions.
- Collaborated with artists to clarify vision and requirements, ensuring alignment with artistic goals for each project.
- Adapted poses based on feedback, enhancing artistic expression and meeting the specific needs of each artist.
Beertender
3 Months- Mastered pouring techniques, enhancing beer presentation and boosting customer satisfaction.
- Maintained cleanliness and organization of bar area, contributing to an improved guest experience.
- Provided personalized recommendations to customers, elevating service quality and satisfaction.
- Assisted in maintaining cleanliness and organization of bar area, enhancing overall guest experience.
Dock Representative
3 Months- Resolved customer complaints swiftly to restore confidence and retain business.
- Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.
- Coordinated travel itineraries to ensure smooth logistics and maximize customer satisfaction.
Guide
3 Months- Guided diverse groups through challenging terrains, ensuring safety and engagement during excursions.
- Developed comprehensive itineraries tailored to client preferences and interests for enhanced customer satisfaction.
- Cultivated personal relationships with guests, enhancing overall satisfaction and loyalty.
- Conducted educational sessions on local flora and fauna, deepening participants' engagement with the environment.
- Coordinated logistics for group travel, streamlining transportation and accommodation arrangements for a seamless experience.
Organic Farm Hand
2 Months- Cultivated organic crops using sustainable practices, improving soil health and promoting biodiversity.
- Enhanced crop yield by utilizing natural pest control methods, reducing damage from insects and disease.
- Maintained healthy livestock populations through proper feeding, health monitoring, and suitable housing.
- Constructed greenhouses to support agricultural productivity.
Education
Bachelor of Science - Applied Social Sciences
- Minors in Sustainability and English
- Dean's List, Spring 2025
- Capstone Project: WI Land + Water Conservation Survey, Assessing data and gaps for capturing the economic impact of county conservation staff in Wisconsin.
- Research Project: God's Country, A quantitative study of religion's impact on sustainability
- 3.5 GPA
Skills
Customer service
TAP (Training for Alcohol Professionals) Certified
First Aid/CPR Certified
Qualitative and quantitative data analysis
SPSS proficiency
Public Speaking
Organic Farming
Accomplishments
Presented Capstone Project at the National Conference of Undergraduate Research
Presented at the Wisconsin Sociological Association
Timeline
Beertender
Klondike Brewery
05.2025 - 08.2025Read More
Dock Representative
Alaska Nature Tours
05.2025 - 08.2025Read More
Art Model
UW Stout
09.2024 - 05.2026Read More
Guide
Wildman Whitewater Ranch
05.2024 - 08.2024Read More
Organic Farm Hand
Three Bears Gardens
05.2022 - 07.2022Read More
Server
Silver Dollar
06.2021 - 07.2026Read More
UW Stout
Bachelor of Science from Applied Social Sciences
Read More