Heleena Sykes
Sport Clips
Rincon,GA
6
years of professional experience
Dedicated professional with strong haircutting, cash handling, and customer service skills. Experienced in staff oversight and training, ensuring operational efficiency and enhanced customer satisfaction.
Work History
Key Holder
10 Months- Assisted in daily store operations to ensure efficient service delivery.
- Maintained inventory levels through regular stock assessments and reordering processes.
- Supported team in achieving sales targets by promoting services and products effectively.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Trained new staff on operational procedures and customer service standards.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Bariatric Surgery Coordinator
1 Year 7 Months- Coordinated surgical schedules, optimizing resource allocation and reducing wait times.
- Managed patient communication, ensuring clarity of pre-operative instructions and post-operative care.
- Collaborated with surgical teams to streamline processes, enhancing overall efficiency in operations.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and quality assurance.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
Customer Service Representative
1 Year 4 Months- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Processed policy changes and updates in customer accounts using Aetna's CRM system.
- Collaborated with team members to streamline communication processes, enhancing service delivery efficiency.
- Documented customer interactions in detail, ensuring compliance with company protocols and improving record accuracy.
Key Holder
2 Years 3 Months- Monitored store performance metrics to identify areas for improvement.
- Implemented visual merchandising strategies to optimize product display and appeal.
- Collaborated with management to develop promotional events that increased foot traffic.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Cosmetology License - Cosmetology
Skills
Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Staff oversight
Drawer counting
Opening and closing coordination
Timeline
Key Holder
Sport Clips
10.2025 - 08.2026Read More
Bariatric Surgery Coordinator
NEA Baptist Clinic
02.2024 - 09.2025Read More
Customer Service Representative
Aetna
10.2022 - 02.2024Read More
Key Holder
Sport Clips
06.2020 - 09.2022Read More
Arkansas State University- Newport
Cosmetology License from Cosmetology
Read More