Heleine Tuihalamaka
Mountlake Terrace
Summary
Patient Services Specialist with strong expertise in communication and patient scheduling. Proficient in electronic health records and confidentiality protocols, ensuring compliance and security. Proven track record in enhancing patient experiences and supporting clinical teams through effective rapport-building and multitasking. Committed to improving patient satisfaction and streamlining office operations for optimal workflow.
Overview
4
4
years of professional experience
Work History
Patient Services Specialist
Swedish Health Services
Seattle
10.2024 - Current
- Created a safe, comfortable environment while demonstrating compassionate behavior.
- Ensured effective workflows by providing clear, relevant information promptly.
- Responded to inquiries through incoming calls in a timely manner.
- Maintained strict confidentiality when handling sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Prepared exam rooms for physicians, including stocking supplies and cleaning equipment.
- Ensured compliance with HIPAA regulations regarding confidential patient information.
- Collaborated with clinical and administrative teams to address patient needs.
Student Volunteer
Ballard High School - Teen Health Center
Seattle
09.2021 - 06.2023
- Gained operational knowledge and supported departmental needs.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Helped with administrative support by coordinating files, and sorting mail.
Internship Student
City Of Seattle
Seattle
07.2022 - 08.2022
- 40 hours pre-employment training
- Interned 6 weeks with external partner (Danny Woo Community Garden)
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with staff and accepted critiques and suggestions for areas of improvement.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
Education
High School Diploma -
Ballard High School
SeattleAssociate of Arts - Undetermined
North Seattle College
SeattleSkills
- Sorting, labeling, and filing
- Patient scheduling and check-in
- Appointment management
- Effective communication
- Administrative support and office organization
- Customer relationship management
- Electronic health records
- Patient confidentiality
- Data entry
- Customer service and follow-up
- Empathy and rapport building
- Multitasking and organization
Languages
English & Tongan
Timeline
Patient Services Specialist
Swedish Health Services
10.2024 - Current
Internship Student
City Of Seattle
07.2022 - 08.2022
Student Volunteer
Ballard High School - Teen Health Center
09.2021 - 06.2023
High School Diploma -
Ballard High School
Associate of Arts - Undetermined
North Seattle College