Helen Aritti
Bryans Road,MD
Summary
Customer-focused leader with expertise in developing training programs and implementing customer feedback systems. Skilled in enhancing team performance and resolving complex issues to drive satisfaction. Committed to fostering a collaborative team environment that prioritizes exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
country place liquor
Bryans Road, Maryland
08.2022 - Current
- Assisted customers with product selection and inquiries at a local liquor store.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Provided exceptional service by addressing customer concerns and resolving issues promptly.
- Educated customers on product offerings and promotions, enhancing their purchasing decisions and promoting responsible alcohol consumption.
- Conducted regular inventory checks to support accurate stock management practices.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Organized tasks and activities to meet strict timeframes.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated relationships with key clients through consistent follow-up, fostering loyalty and repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Followed up with customers after purchase to ensure satisfaction.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Processed special orders in person and over the phone, contributing to monthly revenue growth.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Oversaw warranty counseling process to manage expense controls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Customer Service Manager
Gaint
Silver Spring, Maryland
10.2019 - 06.2022
- Managed customer service team to ensure high-quality support standards.
- Developed training programs to enhance staff skills and product knowledge.
- Implemented customer feedback systems to improve service delivery processes.
- Resolved complex customer issues through effective communication strategies.
- Coordinated cross-departmental collaboration to enhance customer experience initiatives that aligned with company goals.
- Supervised daily operations to maintain efficient workflow and team performance.
- Fostered a positive team environment to boost employee morale and engagement.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Investigated sensitive customer service complaints and resolved issues promptly, ensuring customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained accurate records of customer interactions to inform and improve future service delivery.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Cashier
Walmart
Alexandria, Pennsylvania
03.2016 - 09.2019
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and resolved concerns promptly.
- Handled cash, credit, and mobile payments securely during transactions.
- Educated customers on store policies and promotions to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations daily.
- Managed inventory levels at checkout by restocking items as needed.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
GED -
General High School
Addis, LAHigh School Diploma -
Admas University College
Addis, LASkills
- Customer service
- Inventory management
- Effective communication
- Active listening
- Conflict resolution
- Time management
- Employee training
- Sales strategies
Timeline
Customer Service Associate
country place liquor
08.2022 - Current
Customer Service Manager
Gaint
10.2019 - 06.2022
Customer Service Cashier
Walmart
03.2016 - 09.2019
GED -
General High School
High School Diploma -
Admas University College