Helen Garza
Pasadena
Summary
Developed multitasking skills in a high-paced restaurant environment and exceptional customer service skills honed at Texas Roadhouse. Proven ability to manage high-volume dining environments while ensuring order accuracy and fostering team collaboration. Experienced in cash handling and menu memorization, consistently enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
To-Go Specialist
Texas Roadhouse Restaurant
07.2023 - 03.2024
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Host
Texas Roadhouse Restaurant
07.2022 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Worked with POS system to seat parties, mark tables clean/dirty, and add customers to wait list.
Education
General Studies - Stem Science
San Jacinto College
8060 Spencer Hwy, Pasadena, TX 77505 05-2024
High School Diploma -
Pasadena Memorial High School
4410 Crenshaw Pasadena TX05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Supply restocking
Certification
- Food Handlers Certification
- Alcohol certification
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Server
Texas Roadhouse Restaurant
03.2024 - Current
To-Go Specialist
Texas Roadhouse Restaurant
07.2023 - 03.2024
Host
Texas Roadhouse Restaurant
07.2022 - 07.2023
General Studies - Stem Science
San Jacinto College
High School Diploma -
Pasadena Memorial High School
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