Helen Gloston
Houston,TX
Summary
As a dedicated professional, I prioritize the well-being of my team and the success of our organization. I am committed to mentoring my colleagues, fostering a supportive work environment that reduces turnover and enhances team cohesion. I strive to meet and exceed our goals while identifying opportunities to save on expenses. My focus on stabilizing occupancy and driving rent growth will contribute to our overall success and sustainability.
Overview
30
30
years of professional experience
Work History
Regional Manager
NRES Management
Houston, TX
02.2018 - 09.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Supervises employees and contractors.
- Conducts formal site inspections of building interior and exterior.
- Makes recommendations for physical repairs and/or replacements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Property Manager
NRES Management
Houston, TX
02.2011 - 02.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Assistant Property Manager
NRES Management
Houston, TX
01.2007 - 02.2011
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
Assistant Manager
MBS
Houston, TX
08.2005 - 01.2007
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
Leasing Consultant
MBS
Houston, TX
02.2005 - 08.2005
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Lead Teacher
Primrose Schools
Katy, TX
10.2003 - 02.2005
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Administrative Assistant
Occidental Petroleum USA
Houston, TX
08.1997 - 09.2003
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Childcare Provider
St. Andrews
Houston, TX
10.1994 - 07.1997
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
Education
High School Diploma -
Spring Woods High
Houston, TX05.1997
Skills
- Operations
- Staff Training and Development
- Goals and performance
- Team Building Practices
Accomplishments
Property of the year 2012 and 2013
Languages
Spanish
Native or Bilingual
Timeline
Regional Manager
NRES Management
02.2018 - 09.2024
Property Manager
NRES Management
02.2011 - 02.2018
Assistant Property Manager
NRES Management
01.2007 - 02.2011
Assistant Manager
MBS
08.2005 - 01.2007
Leasing Consultant
MBS
02.2005 - 08.2005
Lead Teacher
Primrose Schools
10.2003 - 02.2005
Administrative Assistant
Occidental Petroleum USA
08.1997 - 09.2003
Childcare Provider
St. Andrews
10.1994 - 07.1997
High School Diploma -
Spring Woods High