Helen Hill
Cary,NC
Summary
Passionate and hardworking creative with over 10 years of experience with animals and a drive to keep learning and improving. Demonstrated history of building strong relationships with collaborators, clients, and animals a like. Dedicated, dependable, decisive, and dynamic.
Overview
6
6
years of professional experience
Work History
Office Manager
VCA Parkway Animal Hospital
05.2021 - Current
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Managed master calendar by scheduling and confirming appointments.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Educated clients on post-surgical care and nutrition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Facility Manager
Throw Me A Bone
02.2019 - 11.2020
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Created and enforced staff and animal well being and safety protocol.
- Monitored employee performance and developed improvement plans.
- Built client relationships and maintained client satisfaction through effective communication regarding the well being of their pets and answering health and behavioral questions and concerns.
- Scheduled services and onboarded new clients.
- Organized and supervised dogs during group play sessions, assessing and addressing dog temperament and aggression.
- Cared for sick or injured animals while seeking out veterinary care and notifying owners.
- Monitored animal behavior and identified potential illnesses, injuries or diseases.
Pet Care Specialist
PetSmart Pet Hotel
10.2017 - 08.2018
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Worked up to 9 hour shifts with oversight of 50 plus animals in kennels or play areas.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animal coats clean and healthy with regular washing, grooming, and nail clippings.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
High School Diploma -
Athens Drive High School
Raleigh, NCSkills
- Relationship development
- Creativity
- Leadership
- Problem resolution
- Communications
- Animal Care
Animal Rescue
For the past 4 years I have spent my free time volunteering to wild and domestic animal rescue and rehabilitation.
Timeline
Office Manager
VCA Parkway Animal Hospital
05.2021 - Current
Facility Manager
Throw Me A Bone
02.2019 - 11.2020
Pet Care Specialist
PetSmart Pet Hotel
10.2017 - 08.2018
High School Diploma -
Athens Drive High School
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