Helen Mercer
Smelterville,ID
Summary
Detail-oriented Front Desk Agent recognized for exceptional guest service and cash handling proficiency. Proven ability to streamline front desk operations while fostering a positive environment that enhances overall guest experience.
Overview
9
9
years of professional experience
2002
2002
years of post-secondary education
Work History
Front Desk Agent
Fairbridge Inn & Suites
Kellogg, Idaho
12.2020 - Current
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Managed check-in and check-out processes efficiently using hotel management software.
- Answered guest inquiries, providing information on hotel services and local attractions.
- Handled reservations, modifications, and cancellations through various booking platforms.
- Processed payments accurately, maintaining records of all transactions and billing issues.
- Assisted in resolving guest complaints promptly to enhance overall satisfaction.
- Maintained front desk organization, ensuring a clean and professional appearance at all times.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
Housekeeper
Roosevelt Resort Park
Roosevelt, Arizona
04.2017 - 12.2018
- Maintained cleanliness and order in guest rooms and common areas.
- Managed laundry operations, ensuring timely washing and folding of linens.
- Assisted with inventory management of cleaning supplies and equipment.
- Implemented efficient cleaning techniques to enhance overall guest satisfaction.
- Responded promptly to guest requests for additional services or supplies.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
Cashier
Jack in the Box
Globe, Arizona
07.2016 - 05.2017
- Processed customer transactions efficiently at a fast-paced restaurant environment.
- Maintained accurate cash register balances and conducted daily cash reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Adhered to food safety standards while handling and serving food items.
- Assisted in maintaining cleanliness and organization of the front counter area.
- Greeted customers and answered any questions they had about the store's products and services.
Education
License - Practical Nursing
Maricopa Skill Center
Phoenix, AZ 12.2005 - 11.2006
Globe High School
Globe, ArizonaSkills
- Cash handling
- Effective communication
- Problem solving
- Guest services
- Guest accommodations
- Problem-solving skills
Timeline
Front Desk Agent
Fairbridge Inn & Suites
12.2020 - Current
Housekeeper
Roosevelt Resort Park
04.2017 - 12.2018
Cashier
Jack in the Box
07.2016 - 05.2017
License - Practical Nursing
Maricopa Skill Center
12.2005 - 11.2006
Globe High School