Helen Muraida
AUSTIN
Summary
Dedicated front desk receptionist with strong communication and organizational skills. Proven ability to streamline operations and enhance customer satisfaction.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
City of Austin
AUSTIN
02.2025 - Current
- Answered incoming calls, redirecting callers to appropriate personnel or department and taking messages to maintain effective communication.
- Managed incoming calls, directing inquiries to appropriate departments.
- Updated visitor logs and maintained confidentiality of sensitive information.
- Collaborated with team members to streamline front desk operations and enhance service delivery.
- Processed mail and packages, ensuring timely distribution to staff.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Financial Aid Officer
Southern Careers Institute
AUSTIN
08.2012 - Current
- Reviewed and processed financial aid applications for eligibility and compliance.
- Guided students through financial aid options and application processes to enhance understanding and accessibility.
- Ensured accuracy of student aid disbursements and transactions, contributing to compliance and efficient financial management.
- Calculated student loan amounts based on eligibility criteria and processed withdrawal refunds for students, streamlining financial transitions.
- Processed financial aid documents and completed basic verification of information.
- Collaborated with academic departments to ensure timely processing of awards.
- Communicated with external agencies regarding student financial aid inquiries.
- Executed processing of federal refunds for eligible students
Education
High School Diploma -
Stephen F. Austin High School
Austin, TX05-2004
Some College (No Degree) - Social Work
Stephen F. Austin State University
Nacogdoches, TXSome College (No Degree) - Social Work
Austin Community College
Austin, TXSkills
- Customer service
- Payment processing
- Cash handling
- Data entry
- Records management
- Scheduling appointments
- Customer relationship management
- Attention to detail
- Time management
- Effective communication
Timeline
Front Desk Receptionist
City of Austin
02.2025 - Current
Financial Aid Officer
Southern Careers Institute
08.2012 - Current
High School Diploma -
Stephen F. Austin High School
Some College (No Degree) - Social Work
Stephen F. Austin State University
Some College (No Degree) - Social Work
Austin Community College