HELEN ROCHA
Hesperia,California
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BDC Representative
HYUNDAI
Victorville, California
11.2019 - 08.2022
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Scheduled follow-up appointments for customers when necessary.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Provided support to other BDC representatives as needed.
Receptionist
TOYOTA
Marina Del Rey, CA
04.2018 - 10.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Volunteer
Olympia Convalescent Hospital
Los Angeles, CA
08.2014 - 06.2019
- Assisted healthcare staff with patient care activities, ensuring a comfortable environment for residents.
- Organized recreational activities to enhance resident engagement and promote social interaction.
- Provided emotional support to residents, fostering a compassionate atmosphere within the facility.
Education
Bachelor of Arts - Sociology
California State University of San Marcos
San Marcos05-2024
Skills
- Collaboration and Teamwork
- Creativity and Innovation
- Customer Service
- Goal oriented
- CRM software
- Appointment setting
- Follow-up calls
- Cash handling
- Food safety and sanitation
- Processing payments
- Teamwork
- Problem-solving
Accomplishments
- National Honors Society 2014-2018
- Class of 2014 Salutatorian
Certification
- Fire Technology Certificate
- Sales License
- Food Handlers Card
LANGUAGES
English: Professional
Spanish: Professional
Interests
- Horseback Riding
- Running
- Music
- Baking
Timeline
BDC Representative
HYUNDAI
11.2019 - 08.2022
Receptionist
TOYOTA
04.2018 - 10.2019
Volunteer
Olympia Convalescent Hospital
08.2014 - 06.2019
Bachelor of Arts - Sociology
California State University of San Marcos