HELEN VARGAS RAMOS
Los Angeles,California
Summary
Experienced administrative professional with 6+ years in administrative and legal support. Skilled in managing calendars, drafting legal documents, and improving client satisfaction. Bilingual in English and Spanish for effective communication. Team player who fosters positive environments, resolves conflicts, and delivers high-quality results consistently.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist | Administrative Support
Bellacures Nail Salon
Beverly Hills, CA
10.2023 - 03.2025
- Served at a high-end nail salon, providing exceptional customer service and administrative support to enhance client satisfaction.
- Process payments and maintain transaction records, ensuring a seamless checkout process with attention to detail.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Support training of new front desk staff, contributing to improved team performance and service standards.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Administrative & Legal Assistant
Aidikoff, Uhl and Bakhtiari
Beverly Hills, CA
08.2018 - 12.2024
- Drafted legal correspondence and documents, maintaining compliance with firm standards and legal protocols.
- Prepare for hearings and mediations by organizing case files and briefing materials, ensuring attorneys are fully equipped.
- Managed case files, ensuring accurate documentation and organization for legal proceedings.
- Perform legal research using Lexis Nexis to support case development and strategy.
- Collaborate with IT to resolve technical issues, providing on-site assistance during system maintenance.
- Compile estimated hearing expense reports, enhancing financial accuracy for clients and attorneys.
Assistant Manager | Operations and Administration
Bellacures Nail Salon
Beverly Hills, CA
10.2017 - 08.2018
- Managed daily operations at a busy salon, ensuring efficient service delivery and high customer satisfaction.
- Oversaw daily salon operations, delegating responsibilities to team members to enhance workflow efficiency.
- Managed inventory levels, implementing a tracking system to reduce stockouts and improve supply chain management.
- Planned and executed private events and promotions, increasing revenue and enhancing brand presence.
- Provided coaching and training to staff, improving morale and productivity by +50 percent.
Shift Manager | Customer Service and Administration
TG Express Restaurant
Los Angeles, CA
04.2014 - 10.2017
- Supervised front-of-house operations at a bustling restaurant, ensuring quality service and customer satisfaction.
- Supervised operations during high-traffic shifts, resolving guest complaints to ensure satisfaction.
- Operated POS systems to process payments, balancing registers and preparing financial summaries.
- Coordinated take-out and phone orders, reducing wait times and increasing order accuracy.
- Trained new employees in customer service standards and health code compliance, enhancing team performance.
Education
HIGH SCHOOL DIPLOMA - COMPUTER SCIENCE
Edward R. Roybal Learning Center
Los Angeles, CABACHELOR OF SCIENCE - BIOLOGY PHYSICS
University of Southern California
05-2027
Skills
- Team collaboration
- Problem-solving skills
- Scheduling
- Customer service
- Attention to detail
- Administrative skills
- File organization
- Confidentiality handling
- Document management
- Clerical support
- Calendar management
- Researching skills
- Fluent in English and Spanish
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Front Desk Receptionist | Administrative Support
Bellacures Nail Salon
10.2023 - 03.2025
Administrative & Legal Assistant
Aidikoff, Uhl and Bakhtiari
08.2018 - 12.2024
Assistant Manager | Operations and Administration
Bellacures Nail Salon
10.2017 - 08.2018
Shift Manager | Customer Service and Administration
TG Express Restaurant
04.2014 - 10.2017
HIGH SCHOOL DIPLOMA - COMPUTER SCIENCE
Edward R. Roybal Learning Center
BACHELOR OF SCIENCE - BIOLOGY PHYSICS
University of Southern California