Helen Vinciguerra
Warrington,PA
Summary
Result-driven Aftermarket Sales and Operations Leader with 25+ years of extensive experience supporting German OEM equipment manufacturer for the pharmaceutical and chemical industries driving aftermarket sales growth, capturing new aftermarket opportunities, and expanding key accounts. Expert in aligning sales strategy with operational delivery to maximize margins, increase customer satisfaction, and drive sustained business growth.
Overview
33
33
years of professional experience
Work History
Aftermarket Sales Manager
Alexanderwerk, Inc.
Montgomeryville, PA
01.2022 - Current
- Report directly to the President, providing operational insights, performance metrics and strategic recommendations.
- Drive revenue through spare parts, service offerings, and long-term customer relationships
- Manage key accounts and identify growth opportunities across installed equipment.
- Hire, train, and manage administrative and operations staff, conduct performance reviews and coaching.
- Coordinate pricing, contracts, forecasting, and order execution with sales, finance, and operations teams.
- Improved sales support workflows, increasing efficiency, accuracy, and customer satisfaction.
- Serve as key liaison between Sales, Operations, Finance, and Executive Leadership.
- Align inventory availability, service schedules, and order fulfillment with sales demand and customer commitments.
Interim VP of Administration & Aftermarket Sales
Alexanderwerk, Inc.
Montgomeryville, PA
01.2017 - 01.2022
- Managed office administrative operations while leading aftermarket part sales and service coordination
- Provided executive leadership over administrative operations and aftermarket sales organization
- Developed and executed strategies to grow aftermarket revenue and improve operational efficiency
- Oversaw budgeting, forecasting, performance reporting, and organizational planning
Office Manager / Aftermarket Sales Manager
Alexanderwerk, Inc.
Montgomeryville, PA
01.2008 - 01.2017
- Increased sales of spare parts, service contracts and coordinate service trips
- Managed daily office operations, ensuring efficiency and organization
- Supervise administrative staff, including hiring, onboarding, and performance evaluations
- Coordinate meetings, events, and executive schedules
- Maintain office supplies inventory and manage vendor relationships
Parts and Service Coordinator
Alexanderwerk, Inc.
Montgomeryville, PA
01.2002 - 01.2008
- Contributed to increased aftermarket parts and service revenue through effective coordination of order processing, customer support, inventory control, timely scheduling and global shipping operations.
- Served as primary customer interface for quotations, parts identification, and service support
Spare Parts Coordinator
Alexanderwerk, Inc
Montgomeryville, PA
01.1998 - 01.2002
- Supported aftermarket department, including, order entry, increased parts sales, customer support, inventory management and domestic and International shipping.
- Worked closely with sales and service teams to resolve customer issues
Spare Parts Coordinator & Engineering Assistant
Hull Finmac
Warminster, PA
01.1993 - 01.1997
- Collaborated with sales, engineering and production teams to support product life cycle and increase aftermarket sales growth.
- Assisted engineering with technical documentation, compiling bill of materials, parts lists, customer support, and making blue prints
Education
Business Administration Degree -
Bucks County Community College
Newtown, PASkills
- ERP Systems- ProAlpha & SAGE 50
- CRM Systems- Act
- Microsoft Office Suite
- Executive-level communication and discretion
- Commercially minded with compliance-first discipline
- Strong cross-functional leadership
- Detail-oriented, process-driven, and results-focused
- Trusted partner to President and senior leadership
Accomplishments
- Improved inside sales efficiency and order accuracy while maintaining good practices.
- Supported revenue growth through enhanced sales coordination, customer responsiveness, and account management.
CORE COMPETENCIES
- Aftermarket Sales and Post Sales Strategies
- Operations Leadership
- Inventory Management
- Revenue Growth & Profitability
- Parts & Service Lifecycle Management
- Strategic Planning
- Budgeting & Forecasting
- Customer Retention
- Scheduling
- Cross-Functional Leadership
- Process Improvement
- ERP / CRM Systems
Timeline
Aftermarket Sales Manager
Alexanderwerk, Inc.
01.2022 - Current
Interim VP of Administration & Aftermarket Sales
Alexanderwerk, Inc.
01.2017 - 01.2022
Office Manager / Aftermarket Sales Manager
Alexanderwerk, Inc.
01.2008 - 01.2017
Parts and Service Coordinator
Alexanderwerk, Inc.
01.2002 - 01.2008
Spare Parts Coordinator
Alexanderwerk, Inc
01.1998 - 01.2002
Spare Parts Coordinator & Engineering Assistant
Hull Finmac
01.1993 - 01.1997
Business Administration Degree -
Bucks County Community College