Helena Castro
Brooklyn,NY
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
7
7
years of professional experience
Work History
Universal Banker
M&T Bank
New York, NY
02.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Sales Manager
Pandora
Brooklyn, NY
10.2020 - 02.2022
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Sales Lead
American Girl Place
12.2017 - 02.2020
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2021
Associate of Science - Criminal Justice
Borough of Manhattan Community College
New York, NY05.2019
Skills
- Advanced MS Office Suite knowledge
- New employee training
- Coaching and mentoring
- Relationship selling
Timeline
Universal Banker
M&T Bank
02.2022 - Current
Sales Manager
Pandora
10.2020 - 02.2022
Sales Lead
American Girl Place
12.2017 - 02.2020
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Criminal Justice
Borough of Manhattan Community College