Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Helena Tamba

Forney,TX

Summary

Dynamic and results-driven Sales Assistant Manager with over 10 years of experience in the clothing retail industry. Proven track record of driving sales, exceeding targets, and leading high-performing teams. Adept at building strong customer relationships and delivering exceptional service. Seeking to leverage skills and expertise to contribute to the continued success of a reputable clothing retail company.

Overview

11
11
years of professional experience

Work History

Sales Associate

KidBiz
10.2016 - Current
  • Handle day to day operations including but not limited to shipment, markdowns, RTVs, consolidation and inventory
  • Maintain visual merchandising standard and store cleanliness
  • Monitored inventory levels to re-stock customer favorites and trending items, increasing sales revenue by 37%
  • Resolved customer complaints with an overall 88% success rate
  • Implemented back-to-school product displays, boosting sales by 22% during peak school-shopping season
  • Practiced an empathetic approach and resolved customer issues, leading to a 27% customer close rate.

Assistant Manager

Everything But Water
10.2015 - 10.2016
  • Handle day to day operations including but not limited to shipment, markdowns, RTVs, consolidation and inventory
  • Maintain visual merchandising standard and store cleanliness
  • Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
  • Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
  • Utilized sales data to predict peak season demand, increasing popular item availability by 31% and boosting revenue by 29%.

Assistant Sales Manager

Cache
07.2013 - 04.2015
  • Provided customers with product and service information
  • Upsold products and services
  • Sold up to $90,000 worth of merchandise within three months
  • Moved to the position of manager due to work ethics and relations with customers
  • Engaged 40+ new weekly customers, assessed their needs, and answered questions to ensure a delightful shopping experience
  • Oversaw the close-out process 5 days per week to ensure that cash in the register matched receipt totals.

Education

Professional Certificate -

Scrum.org
Dallas, TX
01.2023

Professional Certificate -

Coursera
Dallas, TX
01.2023

Professional Certificate -

Coursera
Dallas Tx
01.2023

High School Diploma -

Dominion High School
Accra, Ghana
01.2007

Skills

    • Sales and Revenue Growth
    • Team Leadership and Management
    • Customer Relationship Management
    • Inventory Management
      • Retail Operations
      • Communication and Interpersonal Skills
      • Problem-Solving and Conflict Resolution
      • Time Management and Prioritization

Languages

English
French

Timeline

Sales Associate

KidBiz
10.2016 - Current

Assistant Manager

Everything But Water
10.2015 - 10.2016

Assistant Sales Manager

Cache
07.2013 - 04.2015

Professional Certificate -

Scrum.org

Professional Certificate -

Coursera

Professional Certificate -

Coursera

High School Diploma -

Dominion High School
Helena Tamba