Helene Diep
Orange,CA
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Looking for new opportunity to further my knowledge in and to develop new skills
Overview
20
20
years of professional experience
Work History
Store Manager
Brea Mall
06.2011 - Current
- Business acumen —KPIs, credit card results, analyze department performance reports and tableau
- Loss prevention—decrease Shrink results Year over Year, inventory control, daily carton audits
- Human Resources—retention, employee relations, hiring, training
- Recruit talent using ICIMS
- Familiarize with ADP, Kronos, and Dayforce
- Follow guidelines with Payroll and Standard Operating Procedures (SOP)
- Promoted to seven different locations starting from part-time supervisor to Assistant Manager to Store Manager
Sales Lead
Build-A-Bear Workshop at Downtown Disney
04.2008 - 09.2011
- Customer focused—meets/exceed sales goal, UPT (units per transactions), and ADS (average dollar sale)
- Stock Associate—replenish product at end of night
- Manage new hire training during peak season (summer and holidays)
- Tourist location: high demand of exclusivity (target customers) - Lead for Disney Parties: exclusive for Disney Hotel Guests
- Received Build-A-Bear Scholarship in 2009 ,2010 and 2011 for Volunteer work
Assistant Cheer Coach
Santiago High School
08.2008 - 05.2018
- Operational paperwork with Cheer Advisor, Cheryl Garcia—athletes are cleared for competition and performances.
- Work with Administration for District events
- Oversee Social Media Platforms—Facebook and Instagram
- National & International Competitions: placing first and/or second placement
- Assist in cheer chants and choreography for performances
- Supervised 40 athletes.
- Hold Parent conferences—cheerleader’s requirements for grades, time and attendance and expectations for practices and performances
Associated Student Body
Santiago High School
02.2005 - 01.2008
- Student Store Manager
- Junior Varsity & Varsity Cheer Captain
- National Honor Society
- Key Club
- School Secretary
Education
Bachelor Of Arts - Journalism And Mass Communication
California State University of Long Beach
Long Beach, CA01.2012
Skills
- Leadership
- Time management
- Attention to detail
- Leadership
- Collaboration
- Critical thinking
- Problem solving
- Marketing & Social Media
- Clerical/Office work
- Computer literacy type 70 WPM, Microsoft Word, Excel, PowerPoint and Outlook
- Adaptability
Languages
Vietnamese
Native or Bilingual
Timeline
Store Manager
Brea Mall
06.2011 - Current
Assistant Cheer Coach
Santiago High School
08.2008 - 05.2018
Sales Lead
Build-A-Bear Workshop at Downtown Disney
04.2008 - 09.2011
Associated Student Body
Santiago High School
02.2005 - 01.2008
Bachelor Of Arts - Journalism And Mass Communication
California State University of Long Beach
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