Helene Loti
Inglewood
Summary
Results-driven professional with experience at Kaiser Permanente, adept at enhancing patient flow and accuracy in documentation. Skilled in database management and customer satisfaction, I implemented organizational systems that improved retrieval speed and streamlined communication, contributing to operational efficiency and quality assurance in a fast-paced healthcare environment.
Overview
7
7
years of professional experience
Work History
Clerk
Kaiser Permanente
02.2019 - 10.2025
- Processed patient records and documentation with accuracy to ensure compliance with healthcare regulations.
- Assisted in managing appointment scheduling, improving patient flow and reducing wait times.
- Supported billing inquiries and resolved discrepancies to enhance financial accuracy.
- Maintained inventory of office supplies, ensuring operational efficiency for daily tasks.
- Implemented organizational systems for electronic files, enhancing retrieval speed and data management.
- Collaborated with healthcare teams to streamline communication and improve service delivery.
- Contributed to quality assurance initiatives by reviewing documentation for completeness and accuracy.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
Masamba
Kinshasa07.2000
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database entry
- Administrative tasks
- Prioritization
- Document management
- Database management
Timeline
Clerk
Kaiser Permanente
02.2019 - 10.2025
High School Diploma -
Masamba