Nho (Helen) Khau
San Jose,CA
Summary
Great Customer Service to give excellent experience. Manage staff 15+ employees. Manage staff and customers' needs. Help with company sales to grow their business.
Overview
22
22
years of professional experience
Work History
Customer Sales and Service Expert
Yoshibar Sushi Catering
01.2017 - 12.2021
- Help with taking orders, delivering catering, and setting up small and big private events
- Advertise company, get new clients, drive more sales
- Get client feedback on event and food; give suggestions to chefs for improvements
Manager and Customer Service
Kaizen Sushi
01.2015 - 12.2017
- Manage employees to be productive and engaged in work.
- Supervised team of 25 staff members
- Inventory Check, help ordering supplies
- Submit hours for payroll, manage daily deposits
Sales and Cashier's Associate
Bath And Body Works, Limited Brands
01.2013 - 12.2015
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Help with high performing sales
Receptionist and Customer Services
Don's Gardening Service
01.2000 - 12.2012
- Help large orders for supplies for gardening projects
- Take client calls daily, provide project quote, schedule appointments for landscape projects
- Manage 15+ employees and day to day schedule
- Confirmed appointments, communicated with clients, and updated client records
- Submit hours for payroll, manage deposits and cashier's
- Manage 200 + clients scheduling for Don's Gardening Services, intake client's call daily, follow up on invoice payment
Education
Certificate - Cosmetology Education
Evergreen College
San Jose, CA06.2007
High School Diploma -
Yerba Buena High School
San Jose, CA06.2001
Skills
- Customer Service
- Product Sales
- Managed team/staff members
- Appointment Scheduling
- Manage Payroll, Deposits, Cashier's
Accomplishments
- Supervised 15-25 staff
- Inventory Check, ordering large supplies for projects
- Scheduling for employees, payroll, manage deposits
- Drive strong sales outcome
- Manage 200 + clients
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Sales and Service Expert
Yoshibar Sushi Catering
01.2017 - 12.2021
Manager and Customer Service
Kaizen Sushi
01.2015 - 12.2017
Sales and Cashier's Associate
Bath And Body Works, Limited Brands
01.2013 - 12.2015
Receptionist and Customer Services
Don's Gardening Service
01.2000 - 12.2012
Certificate - Cosmetology Education
Evergreen College
High School Diploma -
Yerba Buena High School
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