HELEN (KIT) LEE
Summary
Dynamic and results-driven professional with a diverse background in leadership, customer service, and food preparation. Early career experience in bakeries and restaurants ignited a lifelong passion for crafting high-quality food and connecting with customers. Adept at building cohesive teams, streamlining operations, and thriving in fast-paced environments. Eager to bring creativity, dedication, and a commitment to excellence back to the food industry while mastering the craft of commercial baking.
Overview
20
20
years of professional experience
Work History
General Manager
Green Thumb: Rise Dispensary
Philadelphia, USA
01.2021 - 01.2023
- Re-structured hiring and onboarding processes to enhance employee engagement and retention
- Improved scheduling strategies to prioritize store operations, planning, and training
- Mediated team conversations to rebuild trust and create a collaborative work environment
Store Manager
Sephora
Philadelphia, USA
01.2016 - 01.2021
- Drove store sales, achieving 25% year-to-date growth on sales budget in 2021 during economic challenges
- Enhanced client satisfaction, maintaining a 93% customer survey satisfaction rating
- Led a store relocation projects, focusing on visual and operational optimization to boost sales
- Handpicked to assist underperforming stores, retraining staff, and improving operations
- Coached and mentored employees, resulting in promotions and enhanced team performance
District Visual Manager
H&M Clothing
Southeast District
01.2003 - 01.2016
- Oversaw visual merchandising for 18 stores across five states, ensuring consistent branding and maximizing selling space
- Directed 12 store openings and three renovations, prioritizing team development and effective planning
- Conducted training workshops on visual merchandising, styling, and operational efficiency
- Partnered with support teams to analyze KPIs and implement buying strategies
- Earned multiple awards for driving sales growth and internal promotions
- Progressed through multiple roles: sales associate, Department Manager, Store Manager, and ultimately District Visual Manager for 5 years
Education
Bachelors of Fine Arts - Metal Sculpture
Rutgers College: Mason Gross
Skills
- Team Leadership & Development
- Operational Efficiency
- Customer Service Excellence
- Food Service Operations
- Recruiting, Onboarding, & Training
- Inventory & Loss Prevention Management
- High Stress Resistance
- Adapts to New Challenges Easily
- Creative & Innovative While Respecting Traditions
- Having Fun
Relevant Experience
- Bakery experience: Tice’s Farms
- Bartender & Server: Waldwick Diner, TGIFriday’s, Panico’s Restaurant
- Kitchen Prep & Salads: Panico’s Restaurant
Hobbies and Interests
- Eating, Baking & Cooking
- 3D Printing & Modeling
- Fiber Arts: Knitting, Felting, Crochet
- Sci-Fi/Fantasy Nerd
- Cozy Murder Mysteries
- Drag
- Fosters Dogs
Timeline
General Manager
Green Thumb: Rise Dispensary
01.2021 - 01.2023
Store Manager
Sephora
01.2016 - 01.2021
District Visual Manager
H&M Clothing
01.2003 - 01.2016
Bachelors of Fine Arts - Metal Sculpture
Rutgers College: Mason Gross
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