Helen Pamela Salas
Sylmar,CA
Summary
Dynamic and detail-oriented professional with a proven track record at Mariner Health Care, excelling in insurance verification and patient scheduling. Recognized for enhancing patient care through effective communication and meticulous documentation. Adept at managing high-volume referrals while ensuring compliance with HIPAA regulations, contributing to streamlined operations and improved patient satisfaction.
Overview
3
3
years of professional experience
Work History
Central Referral Coordinator
Mariner Health Care
11.2021 - 10.2023
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Front Desk Receptionist Intern
Burbank Healthcare & Rehabilitation Centerter
02.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Ensured timely responses to emails, facilitating efficient communication between clients and staff members.
- Maintained inventory levels, ordering office supplies when necessary to prevent shortages or delays in operations.
- Assisted in the coordination of events, ensuring seamless execution and positive experiences for attendees.
- Greeted visitors warmly guided them purposefully to their destinations within building providing excellent first impression company.
Education
Associate of Science - LVN
American Career College
CA03-2025
Associate of Science - Medical Office Administration
Concorde Career College
North Hollywood, CA04-2020
Bachelor of Science - BS Public Relations
Santa Isabel College
Manila , Philippines 03-1996
High School Diploma -
Sacred Heart Institute
Muntinlupa , Philippines 03-1992
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Medical terminology knowledge
- Multi-line phone proficiency
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Physician authorizations
Timeline
Central Referral Coordinator
Mariner Health Care
11.2021 - 10.2023
Front Desk Receptionist Intern
Burbank Healthcare & Rehabilitation Centerter
02.2021 - 10.2021
Associate of Science - LVN
American Career College
Associate of Science - Medical Office Administration
Concorde Career College
Bachelor of Science - BS Public Relations
Santa Isabel College
High School Diploma -
Sacred Heart Institute
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