Helen Rachel Stubbert
Steelville,MO
Summary
At Regional Eyecare, I excelled as a Medical Receptionist, mastering insurance verification and enhancing customer service. My proactive approach in managing appointments and billing significantly improved workflow efficiency. I pride myself on my ability to streamline front desk operations, contributing to overall patient satisfaction and provider productivity.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Regional Eyecare
Cuba, MO
09.2021 - Current
- Greet and check in all patients, ensuring demographics and medical history information was accurate and loaded into patient chart.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow optimize patient satisfaction, provider time and treatment room utilization.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Chiropractic Office Assistant
Ozark Wellness Practice
Rolla, MO
02.2018 - 02.2021
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Prepared treatment rooms before patients arrived for their appointment.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Provided support to the chiropractor with patient care needs.
Education
Some College (No Degree) - Medical Assistant
Metro Business College
Rolla, MOSkills
- Appointment management
- Insurance verification
- Medical billing
- Electronic health records
- Customer service
- Administrative support
- Workflow optimization
- Front desk operations
Timeline
Medical Receptionist
Regional Eyecare
09.2021 - Current
Chiropractic Office Assistant
Ozark Wellness Practice
02.2018 - 02.2021
Some College (No Degree) - Medical Assistant
Metro Business College