Heliany Oviedo
Miami
Summary
Knowledgeable Operations Director focused on enhancing member experience and driving growth with optimizing operational efficiency and streamlining processes. Successfully managed small to large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Senior Membership Director + Operations Director
BÜRO MIAMI
Miami, FL
10.2015 - Current
- Developed membership engagement strategies to enhance member retention and satisfaction.
- Led recruitment initiatives to grow membership base through targeted outreach and community partnerships.
- Coordinated events and workshops that fostered networking opportunities among members.
- Analyzed membership data to identify trends and inform strategic decision-making processes.
- Negotiated advantageous agreements with vendors/partners that enhanced benefits offerings available exclusively to club members.
Studio Manager + Recruiting Director
PILATES ONE
Miami, FL
01.2013 - 09.2015
- Manage the daily operation of the studio, merchandise inventory control, and staff scheduling.
- Analyze key performance indicators and ensure that revenue and membership goals are met, submitting regular reports to the studio owner.
Front Desk Supervisor + Hiring Manager
MARRIOTT INTERNATIONAL
Miami, FL
12.2010 - 12.2012
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Assist property management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Education
Bachelor's Degree - Graphic Design
Miami Intl University of Art & Design
Skills
- Proficient in Microsoft and Adobe Suite, Paysimple, System, Salesforce, Docusign, Canva, MindBody Software, Team Management Skills, Adaptability, Project Management, Problem Solving, Communication Skills, Leadership Skills, staff training and development, customer relationship management
LANGUAGES
Fluent in English and Spanish.
Timeline
Senior Membership Director + Operations Director
BÜRO MIAMI
10.2015 - Current
Studio Manager + Recruiting Director
PILATES ONE
01.2013 - 09.2015
Front Desk Supervisor + Hiring Manager
MARRIOTT INTERNATIONAL
12.2010 - 12.2012
Bachelor's Degree - Graphic Design
Miami Intl University of Art & Design