Helio Fernandez
Soquel,CA
Summary
Five years of customer service experience, including four months in a managerial role. Proven ability to deliver exceptional service under pressure during peak hours. Committed to achieving high customer satisfaction while efficiently managing tables of all sizes. Strong track record of supporting kitchen and wait staff across various tasks.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Server
Qpot
San Jose, CA
10.2022 - Current
- Delivered exceptional customer service in high-pressure environments, enhancing customer satisfaction.
- Resolved customer inquiries and issues promptly, maintaining a positive dining experience.
- Efficiently processed food and drink orders from customers at Qpot.
- Executed opening and closing responsibilities, ensuring smooth dining area setup and adequate supply levels.
Manager
L&L Hawaiian BBQ
San Jose, CA
05.2022 - 09.2022
- Supervised daily operations and staff performance to ensure efficient service in fast-paced restaurant.
- Managed inventory and ordered supplies to maintain optimal stock levels and prevent shortages.
- Ensured compliance with food safety regulations and maintained cleanliness in kitchen areas.
- Trained new employees on restaurant policies and customer service standards to enhance team effectiveness.
Education
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA06-2029
Associate of Arts - Psychology
De Anza College
Cupertino, CA06-2026
Skills
- Customer service
- Order accuracy
- Food presentation
- Cleanliness standards
- Inventory management
- Team leadership
- Employee training
- Team collaboration
- Team leadership
- Conflict resolution
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
Qpot
10.2022 - Current
Manager
L&L Hawaiian BBQ
05.2022 - 09.2022
Bachelor of Arts - Psychology
University of California, Santa Cruz
Associate of Arts - Psychology
De Anza College