Helyn Aleman
Miami,FL
Summary
Resourceful college student with experience in front desk administration, customer service, and high-volume cruise port operations. Expertise in appointment scheduling, communication, travel document verification, and transaction processing. Strong organizational and time management skills enable efficient adaptation to new challenges. Bilingual in English and Spanish, enhancing service delivery in diverse environments.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Front Desk Receptionist
Pet Lovers Animal Clinic
Miami, FL
03.2026 - 07.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff and addressing client inquiries.
- Coordinated with veterinary staff to facilitate timely communication regarding patient care and clinic needs
- Processed payments and managed billing inquiries, enhancing customer satisfaction through effective problem resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Pier Agent
Cruiseport Destinations
Miami, FL
11.2023 - 03.2026
- Managed guest check-in processes, ensuring smooth embarkation and disembarkation experiences.
- Coordinated with various departments to streamline passenger services and enhance operational efficiency.
- Supported U.S. Customs and Border Protection (CBP) during passenger debarkation by monitoring biometric facial recognition screening systems.
- Reviewed passports, visas, ESTA authorizations, and other travel documentation to verify passenger eligibility and compliance with boarding requirements.
- Provided personalized assistance to Star Class and VIP guests, escorting passengers from the terminal to designated ground transportation while delivering exceptional customer service.
- Collaborated with port authorities, CBP personnel, and cruise staff to maintain safe, secure, and efficient embarkation and debarkation operations.
Hostess
Carolina Ale House
Miami, FL
03.2024 - 06.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Supported servers and management to maintain smooth front-of-house operations.
- Delivered friendly, welcoming service to create a memorable guest experience.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Customer Service Representative
Domino's
Miami, FL
06.2022 - 07.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Processed orders accurately using point-of-sale systems and maintained up-to-date knowledge of menu items.
- Implemented strategies to improve order accuracy, resulting in enhanced operational efficiency and customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2025
Skills
- Customer service
- Phone etiquette
- Organization skills
- Time management
- Attention to detail
- Bilingual communication
- Payment processing
- Billing management
- Excel and PowerPoint
- Problem-solving skills
- Port operations
- Front desk operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Pet Lovers Animal Clinic
03.2026 - 07.2026
Hostess
Carolina Ale House
03.2024 - 06.2024
Pier Agent
Cruiseport Destinations
11.2023 - 03.2026
Customer Service Representative
Domino's
06.2022 - 07.2023
High School Diploma -
Miami Senior High School