Summary
Overview
Work History
Skills
Additional Information
Accomplishments
Languages
Skills
Timeline
Generic

Hemant Balodi

D-346 Krishna Park, Devli Road, Khanpur,India

Summary

Versatile high-energy professional with 11 years of rich experience in Sales , Customer Service & Operations Management with Travel Industry. Skilled in working under pressure and adapting to new situations and challenges.

Overview

11
11
years of professional experience

Work History

Grievance Coordinator

Cars24 Financial Services Pvt. Ltd.
05.2021 - 11.2021
  • Managed grievance cases for timely resolutions, enhancing company reputation.
  • Reduced case backlog by prioritizing urgent grievances and implementing efficient workflows.

Subject Matter Expert

Fareportal India Pvt. Ltd.
04.2017 - 01.2021
  • Handled complicated cases and resolving complaints & booking related issues
  • Provided floor support, coaching and feedbacks to the agents to reduce errors and avoid escalations
  • Provided high levels of client satisfaction by providing expert consultations and personalized solutions while adhering to the SLA's and work processes
  • Performed Root Cause Analysis & facilitated interdepartmental communication regarding complaint resolutions, promoting a collaborative approach towards continuous improvement efforts.
  • Optimized process improvement to increase efficiency & to reduce the losses & absorption costs

Senior Travel Consultant

Fareportal India Pvt. Ltd.
04.2012 - 03.2017
  • Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process
  • Assisted clients with Changes, Cancellation & Refunds in the existing flight reservations
  • Assisted clients with visa requirements & necessary travel documents
  • Maintained excellence in delivering the work with quality & revenue metrics
  • Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.

Travel Consultant

Vcare Corporation India Pvt. Ltd.
07.2011 - 04.2012
  • Booked travels packages for the customer including flight, hotels & car rentals
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings.

Travel Counselor

VCustomer Services India Pvt. Ltd.
06.2010 - 01.2011
  • Provided customer inquiries regarding airfare, hotel and rental car reservations
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Skills

  • Problem Solving Abilities
  • Organizational skills
  • Time management
  • Positive Approach
  • Communication
  • Adaptability
  • Leadership
  • Creativity

Additional Information

GDS

Amadeus, Sabre


Ms-Office

Word, Excel, PowerPoint, Outlook


CRM

Zendesk, Zoho, Salesforce


Accomplishments

    B.Com : Swami Vivekanand Subharti University (2010)

    Class 12th : CBSE, New Delhi (2007)

    Class 12th : CBSE, New Delhi (2005)

Languages

English

Hindi

Skills

GDS

Flights

Airfares

Fare Rules

Exchanges

Cancellation

Refund

Travel

Reservations

Timeline

Grievance Coordinator

Cars24 Financial Services Pvt. Ltd.
05.2021 - 11.2021

Subject Matter Expert

Fareportal India Pvt. Ltd.
04.2017 - 01.2021

Senior Travel Consultant

Fareportal India Pvt. Ltd.
04.2012 - 03.2017

Travel Consultant

Vcare Corporation India Pvt. Ltd.
07.2011 - 04.2012

Travel Counselor

VCustomer Services India Pvt. Ltd.
06.2010 - 01.2011

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Hemant Balodi