Henessys Montes De Oca
Bay Point,CA
Summary
Dynamic professional with experience at Amazon, excelling in operational efficiency and process improvement. Proven ability in customer service and organization, enhancing team productivity. Adaptable and detail-oriented, skilled in data management and relationship building, ensuring seamless project execution and client satisfaction. Committed to maintaining high standards of workplace safety and service excellence.
Overview
6
6
years of professional experience
Work History
Associate
Amazon
Livermore, CA
01.2023 - 03.2024
- Supported daily operational tasks ensuring smooth workflow and team efficiency.
- Collaborated with team members to identify process improvements and enhance productivity.
- Contributed to project planning sessions, providing input on timelines and resource allocation.
- Assisted in data entry and maintenance of project documentation for accuracy.
- Adapted quickly to new software tools, facilitating effective communication among team members.
Salon Assistant
Daisy Hair Cuts
Concord, CA
12.2020 - 03.2023
- Assisted stylists in executing hair services, ensuring client satisfaction through support and organization.
- Maintained cleanliness and organization of salon tools and equipment to enhance operational efficiency.
- Greeted clients warmly, scheduling appointments while managing phone inquiries and customer interactions.
- Collaborated with team members to maintain inventory levels of products and supplies for seamless operations.
- Learned salon protocols quickly, adapting to various tasks and assisting in maintaining a positive environment.
- Helped prepare clients for hair service.
- Offered exceptional service and support to walk-in and scheduled customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Babysitter
Self Employed Services
Pittsburg, CA
06.2024 - Current
- Provided attentive supervision to children, ensuring safety and well-being during activities.
- Organized age-appropriate games and outings, fostering social skills and teamwork among children.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Assistant Manager
Owner-Operator
Pittsburg, CA
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed leasing processes, ensuring compliance with policies and regulations while optimizing occupancy rates.
- Oversaw budget planning for community events, aligning spending with organizational goals to maximize resource allocation.
- Implemented efficient rent collection processes that maximized revenue while respecting tenant needs during challenging times.
- Addressed resident concerns promptly, resulting in improved retention rates and positive feedback.
Education
High School Diploma -
My Diablo High School
Concord, CA04.2022
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Complex Problem-solving
- Relationship building
- Flexible schedule
- Client engagement
- Organization
- Adaptable and flexible
- Customer assistance
Languages
Spanish
Professional Working
Timeline
Babysitter
Self Employed Services
06.2024 - Current
Associate
Amazon
01.2023 - 03.2024
Assistant Manager
Owner-Operator
01.2022 - Current
Salon Assistant
Daisy Hair Cuts
12.2020 - 03.2023
High School Diploma -
My Diablo High School