Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hennessy Banks

Reno,NV

Summary

Dynamic Sales Associate with proven expertise in customer service and relationship building honed at Zales The Diamond Store. Excelled in achieving monthly sales targets through effective strategies and teamwork. Skilled in cash handling and problem-solving, ensuring high customer satisfaction and retention. Demonstrates a strong ability to multitask and maintain a positive, outgoing personality in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Zales The Diamond Store
12.2022 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Sales Lead

Foot Locker
12.2019 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Sparks High School
Sparks, NV
06-2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Problem-solving
  • Multi-tasking strength
  • Relationship building
  • Outgoing personality
  • Cash handling

Certification

  • Completed Certifaction in Diamond gemstones PER DCA
  • Completed Certifaction in Colored gemstones PER DCA

Timeline

Sales Associate

Zales The Diamond Store
12.2022 - Current

Sales Lead

Foot Locker
12.2019 - 11.2022

High School Diploma -

Sparks High School

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Hennessy Banks