Henri M Chaumin
Miami,FL
Summary
Adept at delivering exceptional customer service and fine dining experiences, notably at Zuma Japanese Restaurant. Specializes in international cuisine and wine pairings, blending sales expertise with outstanding interpersonal skills. Proven track record in enhancing guest satisfaction and maintaining meticulous attention to detail in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Gopuff
01.2022 - Current
- Safely and efficiently delivered orders to customers, adhering to all traffic laws and company regulations
- Maintained a high level of customer satisfaction by providing prompt, courteous, and professional service
- Utilized GPS and other navigation tools to optimize delivery routes and ensure timely arrivals
Fine Dining Server
Zuma Japanese Restaurant
Miami, FL
01.2018 - 01.2020
- Delivered high-end, personalized dining experiences to guests at a world-renowned Japanese restaurant
- Provided detailed explanations of menu items, including chef’s specials, omakase selections, and sake pairings
- Anticipated guest needs and worked closely with kitchen staff to ensure timely service
- Maintained comprehensive knowledge of traditional Japanese dishes, premium seafood, and specialty cocktails
Fine Dining Server
Fiola Coral Gables
Coral Gables, FL
01.2016 - 01.2018
- Specialized in presenting seasonal, contemporary Italian cuisine to guests in an award-winning restaurant setting
- Suggested appropriate wine pairings from an extensive list and provided recommendations based on guest preferences
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and professional interactions
- Supported team in ensuring smooth service during high-volume periods, private dining, and special events
Education
AA - Business Administration
Miami Dade College
01-2022
Skills
- Sales expertise and client relationship management
- Expertise in fine dining service standards
- Strong knowledge of international cuisine and wine pairings
- Outstanding interpersonal and communication skills
- Ability to thrive in fast-paced, high-pressure environments
- Exceptional attention to detail and guest satisfaction
Timeline
Delivery Driver
Gopuff
01.2022 - Current
Fine Dining Server
Zuma Japanese Restaurant
01.2018 - 01.2020
Fine Dining Server
Fiola Coral Gables
01.2016 - 01.2018
AA - Business Administration
Miami Dade College
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