Henrietta Craig
Manager
Peoria,IL
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Annette's Trucking
Champaign, IL
02.2018 - Current
- Set up and activated customer accounts.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered service and support to each customer, paving way for future business opportunities.
Education
High School Diploma -
Centennial High School
Champaign, IL06.1993
Skills
- Customer Service
- Report generation
- Employee management
- High-energy attitude
- Route management
- Freight operations
- Shipping and receiving understanding
Timeline
Customer Service Associate
Annette's Trucking
02.2018 - Current
High School Diploma -
Centennial High School
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