Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henrry Morales

Akron

Summary

Dynamic leader with a proven track record at Erlin Cleaning Services, enhancing team cohesion and customer loyalty through empathetic resolutions and process improvements. Expert in desktop technical support and strategic planning, I excel in high-pressure environments, demonstrating exceptional problem-solving and operations management skills.


Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Overview

7
7
years of professional experience

Work History

Managing Partner

Erlin Cleaning Services
03.2021 - Current
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Established and implemented business procedures and process improvements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Tech

Dynasty AVE
02.2018 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
  • Executed timely dismantling of outdated displays, maintaining a fresh and inviting store appearance that kept customers engaged and returning for future purchases.

Education

No Degree - Information Technology

Northern Virginia Community College
Annandale, VA
09-2018

Skills

  • Strategic planning
  • Operations management
  • Financial administration
  • Video editing
  • Visual effects
  • Desktop technical support
  • Hardware installation
  • Remote support
  • Application installations
  • Troubleshooting and Diagnostics
  • Software updating
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Managing Partner

Erlin Cleaning Services
03.2021 - Current

Tech

Dynasty AVE
02.2018 - 05.2021

No Degree - Information Technology

Northern Virginia Community College

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Henrry Morales