Henrry Olivert
Lehigh Acres,FL
Summary
Adept in mixology and exceptional customer service, I enhanced guest experiences at Novecento, mastering beverage preparation and salesmanship. Leveraging inventory management and hospitality skills, I consistently exceeded service expectations, contributing to a significant increase in customer satisfaction. My proactive approach and ability to handle difficult customers set me apart, making me a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Catering Server
Adilu Services Corp
Miami, FL
01.2021 - Current
- Managed and restocked drink stations.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Stocked server areas with supplies before, during and after shifts.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Assisted in the planning and execution of event logistics, ensuring seamless operations.
- Checked catering orders for inclusion of required menu items.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
Bartender
Novecento
Miami, FL
01.2021 - 12.2024
- Greeted guests with friendliness and professionalism.
- Neatly sliced and pitted fruit for garnishing drinks.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Cleansed glasses with sanitizing solution after each use.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Havana 1957 Cuban Cuisine
Miami Beach, FL
04.2017 - 01.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Upheld high standards of sanitation in accordance with health department regulations.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Cable Technician
Comcast
Miami, FL
06.2020 - 09.2020
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Demonstrated professionalism and excellent customer service throughout all customer interactions.
- Upgraded existing systems with the latest technology and software updates.
- Collaborated with customer service and technical teams to coordinate installation schedules.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Replaced defective parts or components within a cable system when necessary.
- Conducted site surveys to determine best installation routes and equipment needs.
- Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.
Server
Terrazas at Hyde Hotel
Hallandale, FL
05.2016 - 06.2017
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server/Food Runner
Cantina La Veinte Miami
Miami, FL
01.2015 - 03.2016
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
A/C Refrigeration Technician -
CBT College
Hialeah, FL08-2024
Skills
- Mixology
- Bar restocking
- Safe service compliance
- Basic accounting
- Health codes compliance
- Ordering bar supplies
- Beverage preparation
- Safe serving practices
- Outstanding customer service
- Sales expertise
- Handling difficult customers
- Beer and wine recommendations
- Suggestive selling
- Cash register operation
- Hospitality and accommodation
- Food running
- Salesmanship
- Menu memorization
- Inventory
- Wine and liquor expertise
- Food service
Languages
English
Professional
Spanish
Professional
Timeline
Catering Server
Adilu Services Corp
01.2021 - Current
Bartender
Novecento
01.2021 - 12.2024
Cable Technician
Comcast
06.2020 - 09.2020
Server
Havana 1957 Cuban Cuisine
04.2017 - 01.2021
Server
Terrazas at Hyde Hotel
05.2016 - 06.2017
Server/Food Runner
Cantina La Veinte Miami
01.2015 - 03.2016
A/C Refrigeration Technician -
CBT College
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