Henry Catalano
Washington
Summary
Recently completed supplemental coursework in data analytics, aiming to transition into analysis-focused role while utilizing a strong foundation in operations, project management, and client support to deliver innovative, efficient solutions and enhance client relations through strategic analysis and operational excellence.
Overview
9
9
years of professional experience
Work History
Lead Server
Unconventional Diner
Washington
08.2023 - Current
- Consistently delivered service on a high level to maintain an average server review rating of 4.8 or better each month, even being awarded employee of the month twice.
- Collaborated with kitchen, management, and staff to swiftly accommodate guest needs while maintaining high guest satisfaction.
- Assisted management in training new hires and updating training materials to align with company standards.
Server
Moon Rabbit
Washington
10.2024 - 07.2025
- Facilitated wine and Michelin award-winning cocktail selections to create perfect pairings and elevate each guest's experience.
- Enhanced knowledge of a la carte and tasting menus to guide guests in making informed choices and deliver food with engaging introductions.
- Coordinated tasks among servers, server assistants, and management to optimize table turns and streamline meal coursing.
Temporary Client Service Manager
Ruthi Postow Staffing
Washington
01.2023 - 08.2023
- Supported Tishman Speyer property management office, ensuring smooth daily operations across properties in Washington, D.C. and Virginia.
- Reviewed and processed 30 invoices daily, along with weekly employee timecards and monthly rent statements, contributing to timely financial operations.
- Built and maintained positive tenant relationships by addressing concerns promptly, coordinating check-up calls, and providing updates through tenant memorandums.
Barista
Blue Bottle Coffee
Washington
07.2022 - 12.2022
- Counseled 150 customers per shift on specialty coffee selections, guiding informed decisions through engaging conversation.
- Resolved customer issues promptly, ensuring brand's positive reputation remained intact.
- Ensured continuous product availability in-store during high-volume periods, supporting smooth operations.
Dining Room Supervisor
Circa at Navy Yard
Washington
05.2021 - 05.2022
- Led team of bartenders and servers at Circa in Navy Yard, overseeing training and optimizing daily operations.
- Computed and consolidated daily financial records such as labor reports, itemized sales trend reports, and discount logs.
- Properly allocated tips and other pay to front-of-house employees daily.
- Formed standardized checklists and other materials to better align team on company standards and increase efficiency.
Junior Underwriter
AmeriSave Mortgage Corporation
Remote
08.2020 - 05.2021
- Interfaced with loan originators, creditors, and title companies to obtain current documents, ensuring accuracy for loan applications.
- Creatively solved a variety of problems with applications to bring an average of 250 loans closer to closing each week.
- Researched and backchecked information and documents on each file, ensuring readiness for the application process.
Catering Server/Bartender
Aramark
Knoxville
02.2019 - 03.2020
- Employed with Aramark through the University of Tennessee and Volunteer Dining.
- Bartended at numerous private events and major public events, managing guest counts from 10 to 100,000 to ensure smooth service.
- Implemented food safety practices in kitchen and at events, safeguarding health and safety of clients.
- Collaborated with team members and clients to address and resolve issues promptly.
Server/Bartender
The Grove Living
College Grove
05.2017 - 09.2018
- Prepared classic and original cocktails for members, contributing to a diverse beverage experience.
- Up-sold food and beverages to members across the club, contributing to increased sales and member enjoyment.
- Coordinated with servers to enhance member satisfaction during large parties under pressure, showcasing strong communication and leadership.
Education
Bachelor of Science - Marketing, International Business
The University of Tennessee
Knoxville, TN05-2020
Skills
- Client relationship management
- Team leadership
- Employee training
- Conflict resolution
- Creative thinking
- Data analysis
Professional Development
Certificate in Data Analytics, Course Careers, 03/26
Timeline
Server
Moon Rabbit
10.2024 - 07.2025
Lead Server
Unconventional Diner
08.2023 - Current
Temporary Client Service Manager
Ruthi Postow Staffing
01.2023 - 08.2023
Barista
Blue Bottle Coffee
07.2022 - 12.2022
Dining Room Supervisor
Circa at Navy Yard
05.2021 - 05.2022
Junior Underwriter
AmeriSave Mortgage Corporation
08.2020 - 05.2021
Catering Server/Bartender
Aramark
02.2019 - 03.2020
Server/Bartender
The Grove Living
05.2017 - 09.2018
Bachelor of Science - Marketing, International Business
The University of Tennessee