Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Henry Catalano

Washington

Summary

Recently completed supplemental coursework in data analytics, aiming to transition into analysis-focused role while utilizing a strong foundation in operations, project management, and client support to deliver innovative, efficient solutions and enhance client relations through strategic analysis and operational excellence.

Overview

9
9
years of professional experience

Work History

Lead Server

Unconventional Diner
Washington
08.2023 - Current
  • Consistently delivered service on a high level to maintain an average server review rating of 4.8 or better each month, even being awarded employee of the month twice.
  • Collaborated with kitchen, management, and staff to swiftly accommodate guest needs while maintaining high guest satisfaction.
  • Assisted management in training new hires and updating training materials to align with company standards.

Server

Moon Rabbit
Washington
10.2024 - 07.2025
  • Facilitated wine and Michelin award-winning cocktail selections to create perfect pairings and elevate each guest's experience.
  • Enhanced knowledge of a la carte and tasting menus to guide guests in making informed choices and deliver food with engaging introductions.
  • Coordinated tasks among servers, server assistants, and management to optimize table turns and streamline meal coursing.

Temporary Client Service Manager

Ruthi Postow Staffing
Washington
01.2023 - 08.2023
  • Supported Tishman Speyer property management office, ensuring smooth daily operations across properties in Washington, D.C. and Virginia.
  • Reviewed and processed 30 invoices daily, along with weekly employee timecards and monthly rent statements, contributing to timely financial operations.
  • Built and maintained positive tenant relationships by addressing concerns promptly, coordinating check-up calls, and providing updates through tenant memorandums.

Barista

Blue Bottle Coffee
Washington
07.2022 - 12.2022
  • Counseled 150 customers per shift on specialty coffee selections, guiding informed decisions through engaging conversation.
  • Resolved customer issues promptly, ensuring brand's positive reputation remained intact.
  • Ensured continuous product availability in-store during high-volume periods, supporting smooth operations.

Dining Room Supervisor

Circa at Navy Yard
Washington
05.2021 - 05.2022
  • Led team of bartenders and servers at Circa in Navy Yard, overseeing training and optimizing daily operations.
  • Computed and consolidated daily financial records such as labor reports, itemized sales trend reports, and discount logs.
  • Properly allocated tips and other pay to front-of-house employees daily.
  • Formed standardized checklists and other materials to better align team on company standards and increase efficiency.

Junior Underwriter

AmeriSave Mortgage Corporation
Remote
08.2020 - 05.2021
  • Interfaced with loan originators, creditors, and title companies to obtain current documents, ensuring accuracy for loan applications.
  • Creatively solved a variety of problems with applications to bring an average of 250 loans closer to closing each week.
  • Researched and backchecked information and documents on each file, ensuring readiness for the application process.

Catering Server/Bartender

Aramark
Knoxville
02.2019 - 03.2020
  • Employed with Aramark through the University of Tennessee and Volunteer Dining.
  • Bartended at numerous private events and major public events, managing guest counts from 10 to 100,000 to ensure smooth service.
  • Implemented food safety practices in kitchen and at events, safeguarding health and safety of clients.
  • Collaborated with team members and clients to address and resolve issues promptly.

Server/Bartender

The Grove Living
College Grove
05.2017 - 09.2018
  • Prepared classic and original cocktails for members, contributing to a diverse beverage experience.
  • Up-sold food and beverages to members across the club, contributing to increased sales and member enjoyment.
  • Coordinated with servers to enhance member satisfaction during large parties under pressure, showcasing strong communication and leadership.

Education

Bachelor of Science - Marketing, International Business

The University of Tennessee
Knoxville, TN
05-2020

Skills

  • Client relationship management
  • Team leadership
  • Employee training
  • Conflict resolution
  • Creative thinking
  • Data analysis

Professional Development

Certificate in Data Analytics, Course Careers, 03/26

Timeline

Server

Moon Rabbit
10.2024 - 07.2025

Lead Server

Unconventional Diner
08.2023 - Current

Temporary Client Service Manager

Ruthi Postow Staffing
01.2023 - 08.2023

Barista

Blue Bottle Coffee
07.2022 - 12.2022

Dining Room Supervisor

Circa at Navy Yard
05.2021 - 05.2022

Junior Underwriter

AmeriSave Mortgage Corporation
08.2020 - 05.2021

Catering Server/Bartender

Aramark
02.2019 - 03.2020

Server/Bartender

The Grove Living
05.2017 - 09.2018

Bachelor of Science - Marketing, International Business

The University of Tennessee
Henry Catalano